Timed Entry Events - Before you go on-sale! – Universe Help Center

Before you publish your event and go live, let’s check over the following:

Event Information:

Is your event title and description correct?
Are all schedules and timeslots set up correctly? Once tickets are sold you will not be able to edit/delete any of your timeslots.
Location – Is the address and venue displayed on your event accurate?
Is your event set as Public or Unlisted? If you’d like to keep your event private or are still working on content, ensure you have chosen the Unlisted option.
Is there anything your buyers need to know once they’ve purchased tickets? If so you can add these to the Additional Details section.
Check here to make sure your Event Cover photo and Social Media photo fit the requirements, you can edit and crop images on this page to fit what you need!

Have you added all ticket types that are needed with the correct price applied?
Are descriptions added to ticket types and is this information correct?
Are there any ticket type specific capacities to be added? Or is there an overall event capacity set?
If you have different ticket types available for certain days of the week, you can apply rules to your ticket types (e.g Peak/Off Peak tickets).
If there are specific timeslots you need to customize your ticket types, prices or capacities for you can do this using the Timeslot page.
Are there specific on-sale and end times for your ticket types and are these set correctly? See more on this here.
Do you need to hide or lock any of your ticket types? Please make sure these tickets are changed to a Hidden or Locked state before going live.
Do you need to delay the release of your tickets, you can edit this per ticket type.
Have you chosen a refund policy which will display to your buyers?
Is the currency for buyers to purchase and for you to receive funds set up correctly? (This cannot be changed after tickets have been purchased on your event, see more here)
If you have locked ticket types on your event, have you uploaded and applied your codes to the right ticket types? If needed, have you added a limit per access key?

Choose whether you’d like to ask for the lead buyer's details or if you’d like to ask the first/last name and email for each guest on a booking. Ensure you have selected either Per order questions or Per Ticket questions.
Do you need to use the data from your buyers for future marketing? – If so, make sure you have added a question to capture this.
Do you need to ask for any food/dietary requirements?
Do you want to ask your buyers VAT/Address information/Postcode?

Are you processing payments via Universe Payments or Stripe for your event? If you’re using Universe Payments then you’re ready to go, this is automatically enabled for you.
If using Stripe, have you Switched to Stripe on your account and event? You can do this by going to your Account Settings > Payment Processing > Switch to Stripe.
To check you’ve got the correct payment processor enabled on your event, go to Payment and Fees > Payment Processors.
Are all payment methods selected that should be? E.g. – iDeal/Bancontact – see more information here.
Are you passing your Universe Service fee to buyers or are you absorbing your fees into the ticket face value? (This option depends on your location, see more here).
Do you need to add any additional fees on your event?
If required, are there taxes that need adding?

Have you added the proper identification numbers for the campaign tracking available via Universe?
Upgrades - Do you have ticket upgrades configured on your event? Check this is applied in the correct order before going live.
Do you want to allow your buyers to edit their tickets or transfer their tickets? You can control this on the Advanced Settings page of your event.
To save time for your buyers, do you want to allow your ticket holders to move their own tickets to a new date/time if required? You can control this from Advanced Settings on your event under Allow buyers to change date and time.
If your event is private, ensure you have removed the event from appearing on any of your widgets.

Note - Before launching your event, it is recommended to do a test purchase to ensure all components are set up correctly.