Manage schedules on a timed-entry event

Note: The features mentioned in this article are only available on Timed-Entry events . Features mentioned below are not available on Regular events.
Unsure of the difference? Please see here: Regular events vs. Timed-entry events

The Schedules page on a timed-entry event allows you to add, delete, or edit timeslot schedules. From the calendar, you can also delete individual timeslots.

This article includes:

- How to Edit a Schedule
- How to Add a Schedule
- How to Delete a Schedule
- How to Delete a Timeslot

To Edit a Schedule

1. Open the Event Manager of your timed-entry event and go to the Schedules page, located under 'Event Information'. On the right side of the page is a list of all existing schedules for this event. Each schedule has a breakdown of the date range of timeslots, the repetition scheme, and total number of timeslots within that schedule.
   
   
   
   
2. From the list, select the pencil icon beside the schedule you would like to edit.
   
   
3. From the pop-up window, select the field you would like to edit (start date, duration, repetition scheme and/or date of last occurrence) and adjust the setting as desired. Once updated, click ‘Edit x timeslots’ in the bottom right corner.
   
   
4. Repeat this process for each schedule you would like to edit. Once complete, return to the main Schedules page and click save to publish your changes.
   
   Note: Dates, durations, and repetition settings are all editable unless you have already sold tickets that are configured to the existing settings, or if it relates to a timeslot in the past. If this is the case, the field will be greyed out. If you need to reschedule a timeslot that has tickets already sold, learn more here. 

Add a Schedule 

1. Open the Event Manager of your timed-entry event and go to the Schedules page, under the 'Event Information' menu. On the right side of the page, select the ‘+ Add timeslot(s)’ button.
   
   
   
   
2. From the pop-up window, fill in the following fields: 
   
   
3. Select the ‘Add x timeslots’ button, in the bottom right corner, to save your changes, and return to the Schedules page.
   
   
4. Repeat this process for each schedule you would like to add. Once complete, return to the main Schedules page and click Save to publish your changes.
   
   Note: You will not be able to add a new schedule if it is in conflict with an existing schedule (i.e. there cannot be two timeslots with the same date, start time and duration). If this error occurs, review your proposed schedule settings against your existing calendar and edit your schedule to remove duplicate timeslots. Once the conflict is resolved, you will be able to save your new schedule.
   
   Note: You will not be able to save a new schedule if it will cause the event to exceed the 2,000 timeslot maximum. If this occurs, review your proposed schedule settings against the existing total timeslots on your event. This information can be found at the bottom of the main Schedules page. Reduce the number of timeslots to add to your event, or create a new event to accommodate a larger schedule extension.
   
   
   

Delete a Schedule 

1. Open the Event Manager of your timed-entry event and go to the Schedules tab, under the 'Event Information' menu. On the right side of the page, is a list view of all existing schedules.
   
   
2. From the list, select the trash can icon beside the schedule you would like to delete. This will delete all timeslots related to the date, time, and repetition settings.
   
   
   
   
3. Repeat this process for each schedule you would like to delete. Once complete, click save to publish your changes. 
   
   
4. The timeslot(s) associated with the schedule you delete will now no longer show to ticket buyers, in your event manager, or reports.
   
   Note: Schedules cannot be deleted if you have already sold tickets to it, or the date is in the past. If this is the case, the trash can icon will be greyed out. If you need to quickly take a timeslot off-sale that has tickets sold you can use the toggles on the Timeslots page. Learn more here.
   
   Note: Deleting a schedule will reduce the total number of timeslots against your 2,000 timeslot maximum per listing.
   

Delete a Timeslot

1. Open the Event Manager of your timed-entry event and go to the Schedules tab, under the 'Event Information' menu. On the left side of the Schedules tab will be a calendar with all of your event dates.
   
   
2.  Select a date on the calendar.
   
   
3. From the list of timeslots that appears, select the trash can icon beside the particular timeslot you would like to delete. This will delete that timeslot on that selected date.
   
   
   
4. Repeat this process for each timeslot you would like to delete. Once complete, click save to publish your changes.
   
   
5. The timeslot(s) you delete will now no longer show to ticket buyers, be seen in your event manager, or appear in reports.
   
   Note: Individual time slots cannot be deleted if you have already sold tickets to it or if it is in the past. For those cases, the trash can icon will be greyed out. For timeslots that contain tickets sold to buyers, if you move all relevant tickets to a new date, the ability to delete the timeslot will be re-enabled. Learn more about rescheduling a timeslot here.
   Note: Deleting an individual timeslot from the Schedules calendar does not reduce the total number of timeslots against your 2,000 timeslot maximum per event.