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Customize Your Confirmation Emails

Cassie
  • Updated

 

Customizing your confirmation emails can significantly enhance your event’s professionalism and branding, creating a more personalized experience for attendees. Tailoring both the design and content of your emails helps reinforce your event's identity, strengthens communication, and fosters a deeper connection with your audience. A well-crafted confirmation email ensures your messages align with your event's tone and goals, ultimately leading to higher engagement and a more memorable attendee experience.

 

How to Customize Your Confirmation Email(s):

  1. Navigate to Your My Events Page
    Go to your My Events page and select the event you want to edit.
  2. Access the Event Manager
    Once in the Event Manager, click on the Event Editor and then go to the Confirmation Email tab.

  1. Edit the Default Template
    Upon entering this page, you will see the default confirmation email template. Any updates made to this template will apply to all active ticket types that are currently for sale.

Quick Customizations (No Template Editing Required):

  • Email Subject
    Personalize the subject line of your email to match your event's tone. You can include text and emojis (up to 70 characters).
  • Color Theme
    Use the color picker or enter your HEX or RGB color code to modify the color theme. This will adjust hyperlink colors as well as the digital ticket header, which displays your event’s name.

Editing the Email Template:

To unlock further customization options, enter template edit mode by clicking the edit icon at the top of the template:

1. Email Header Section:

  • Choose a Logo: Select between the default logo (black text) or the secondary logo (blue text). Alternatively, upload your own logo. After uploading, you can crop it to fit.
    • Note: Logo files must be under 100KB and at least 112x48px.

2. Email Title Section:

  • Customize the Content: Edit the title of the email to reflect your own messaging. Use the rich text editor to adjust font styles, add bulleted or numbered lists, include hyperlinks, and even insert images or emojis.
  • Color Options: Update the text and background colors of this section using the color pickers located below the content section.

3. Email Content Section:

  • Use this section to add additional messaging, such as important details or special offers. You can insert text, hyperlinks, images, and adjust both the background and text colors.

4. Event Details Card Section:

  • Social Media Links: Add links to your social media profiles to encourage attendees to follow or engage with your brand. Supported platforms include:
    • Homepage, Facebook, YouTube, Instagram, Spotify, X, Apple Music, iTunes, SoundCloud, and Tidal.

5. Additional Info Section:

  • This section pulls in order details you’ve previously entered on the Additional Details page. You can either edit the existing information or replace it with new details.
  • Customization Options:
    • Title: Change the default title (e.g., "Additional Info") to something more fitting, such as "About Your Order."
    • Color Options: Customize the text and background colors, keeping in mind that the body container will always have a white background.

6. Have Questions? Section:

  • By default, this section links to our help center, but you can replace this with your own message. The text editor allows you to add hyperlinks, images, or other information.
  • Customization: The only editable option for this section is the text color.

 

Creating a New Template:

Your default email template applies to all ticket types in your event. To create additional email versions for specific ticket types, follow these steps:

  1. Create a New Template: Click the option to create a new template.

  1. Update Template Name and Ticket Types: After creating the new template, ensure you update the template name and select which ticket types this new version should apply to.

 

Duplicating an Existing Template:

If you’ve already customized an email template and would like to create another version based on it, you can duplicate it:

  1. Duplicate the Template: Click the duplication icon next to the edit button.

  1. Update Template Name and Ticket Types: Set the template name and assign it to specific ticket types. The duplicated template will remain in draft mode until you’ve completed these steps.

 

Sending a Preview:

Once you've finished customizing your email, it's essential to review it before sending it to attendees. To preview your new email template:

  1. Click ‘Send Preview’: Enter the email address where you'd like to receive the preview.

  1. Review the Preview: Open the preview email in your inbox and verify that all formatting and customizations are correctly implemented.

By following these steps, you can ensure your confirmation emails are professionally branded and provide a more personalized experience for your attendees.

 

 

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