Photo guide

Photo types

1. Social media photo
2. Event cover photo
3. Additional photos
4. Event description images
5. Additional details image
6. Profile avatar
7. Profile cover photo
8. Add-on photo
9. Ticket upgrades in checkout 

 

1. Social media photo

Your social media photo is what displays on the checkout widget, on Universe’s Discover platform and when your event is shared on social media. 

Recommended Size: 100w x 100h (or 500 x 500 px)
Ratio: 1:1
Filetype: JPG or PNG
File Size: Max 2MB
Recommendations: no text

Instructions: 

1. Go to the event listing page for the event you’d like to edit and click Event Manager in the upper left-hand corner
2. From the side menu, select Event Information and then select the Additional Details tab from the drop down menu
3. Scroll to the Event Media section and choose social media photo
4. If a photo is there already, select the trash icon in the upper right-hand corner of the image
5. Click Add Photo, select your photo and click Open
6. Crop your image if you would like - the image must be a square
7. Remember to hit Save when you are done!

 

2. Event cover photo

Cover photos are large images that will be used across the Universe platform. They are automatically resized to fit any web browser or mobile device.

Recommended Size: 1110px x 444px
Ratio: 2.5:1
Filetype: JPG or PNG
File Size: no larger than 5mb
Recommendations: Upload an image that will bring your event to life. Avoid text.

Instructions:

1. Go to the event listing page for the event you’d like to edit and click Event Manager in the upper left-hand corner
2. From the side menu, select Event Information and then select Additional Details tab from the drop down menu
3. Scroll to the Event Media section and choose Event Photo
4. If a photo is there already, select the trash icon in the upper right-hand corner of the image
5. Click Add Photo, select your photo and click Open
6. Crop your image if you would like
7. Remember to hit Save when you are done! 

 

3. Additional photos

Add photos to your event page to increase interest in your event.

Instructions:

1. Go to the event listing page for the event you’d like to add photos to and click Event Manager in the upper left-hand corner
2. From the side menu, select Event Information and then select the Additional Details tab from the drop down menu
3. Scroll to the Event Media section and under Additional Photos select 'Add Photos'
4. Select one or multiple images and click Open
5. Images will appear as squares in the thumbnail but will expand to their full size when viewed on the listing page

 

4. Event description images

Add images to the description area on your page to increase interest in your event.

Recommended Size: 1000w x 500h
Filetype: .jpg (no text) or .png (with text)

File Size: Max 2MB

Instructions:

To add your Event Description Image:

1. Go to the event listing page for the event you’d like to add photos to and click Event Manager in the upper left-hand corner.
2. From the side menu, select Event Information and then select the Additional Details tab from the drop down menu
3. Under "Description", click the mountain picture icon in the toolbar.
4. Drag your image or click the "Choose File" button to begin uploading your images.
5. Click "Insert".

 

5. Additional details 

Add an image that will show on your tickets.

Recommended Size: 1000w x 500h (or, 1000w x 150h for a row of logos)
Filetype: .jpg (no text) or .png (with text)

File Size: Max 2MB

Instructions:

To add your Additional Details Image:

1. Go to the event listing page for the event you’d like to add photos to and click Event Manager in the upper left-hand corner.
2. From the side menu, select Event Information and then select the Additional Details tab from the drop down menu.
3. In the "Additional order message" section, click the mountain picture icon in the toolbar.
4. Drag your image or click the "Choose File" button to begin uploading your images.
5. Click "Insert".

 

6. Profile avatar

This image represents you and is used across the Universe platform.  

Recommended Size: 500w x 500h
Filetype: .jpg (no text) or .png (with text)
Note: this photo will be cropped into a circle

Instructions:

To add or update your Profile Photo:

1. On the top right of your window, under the drop-down menu, click "Profile".
2. Initially, your profile will be the first and last initials of your name. Click this avatar.
3. A pop-up will appear. Click “or, upload from your computer” and select your photo.

 

7. Profile cover photo

The profile cover photo is a large image that lets you express who you are and your interests.

Recommended Size: 1172 x 286 px
Filetype: .jpg (no text) or .png (with text)
Recommendations: no logos, faces, type or fonts
Note: This photo will be cropped when the window changes size

Instructions:

To add or update your Profile Cover Photo:

1. On the top right of your window, under the drop-down menu, click "Profile".
2. Initially, your cover photo will be a grey background.
3. Mouse over the grey cover photo. An icon will appear in the top left corner. Click the icon.
4. Upload your photo and click "open".

 

8. Add-on photo

Add an image of the add-on you are selling. 

Recommended Size: 100w x 100h px
Filetype: .jpg or .png

Instructions:

To add or update your Add-on photo:

1. On the top right of your window, under the drop-down menu, click "Dashboard".
2. At the top of the page click "Add-ons".
3. Click the button that says "Create add-on".
4. At the bottom of the page click on "Add photo".
5. Drag your image or click the "Choose a local file" to upload your image.
6. Click "Done" to create your add-on photo.
7. On the bottom right of your window, click "Create add-on".

9. Ticket Upgrades in Checkout 

Add an image to your ticket upgrade prompt in the checkout flow. 

Recommended Size: 500w x 200h px min. (max file size 2mb) 
Filetype: .jpg or .png or .gif 

 

Instructions: 

To add or update your ticket upgrade photo: 

1. In your selected event, click Checkout Settings in the panel on the left hand side of the screen.
2. Next to Ticket Upgrades, click Create.
3. Fill out your ticket upgrade information, and scroll down to the Add a Photo header, click the “add a photo” button. 
4. Drag your image or click the "Choose a local file" to upload your image. 
5. Click “Complete” to complete your ticket upgrade functionality. 
6. If you need to change it at a later date, navigate to the same section and click “Change Photo” button which appears on the bottom right corner of your photo.