Note: The features mentioned in this article are only available on Timed-Entry events. These features are not available on Regular events.Unsure of the difference? Please see: Regular events vs. Timed-entry events.
The Timeslots page in your Event Manager allows you to customize ticket settings on a timeslot-by-timeslot level. From this page, you can:
- Enable or disable ticket types for a timeslot
- Adjust the quantity available for a ticket type in a timeslot
- Adjust the price of a ticket type in a timeslot
- Adjust the overall capacity of a timeslot
If you need to add, delete, or edit schedules or timeslots, use the Schedules page instead. Learn more: Manage schedules on a timed-entry event.
Note: Timed-entry events can have up to 30,000 timeslots per listing.
Limits to know before you edit
Total ticket change limit
On each event, you can make up to 50,000 total ticket changes across your timeslots.
Each ticket type on a particular timeslot that you customize counts toward this limit. This can include changes to ticket availability, quantity, or price. However, the same ticket type on the same timeslot only counts toward the limit once, no matter how many times you adjust it.
Custom price point limit
You can set up to 50,000 custom price points across all timeslots.
A custom price point is any value set on the Timeslots page that is different from the ticket type’s original price.
Each unique custom price point counts as 1 toward the limit and can be used across any number of timeslots and ticket types.
For example, setting a custom price point of $15 and applying it to three ticket types across five timeslots still only counts as 1 custom price point.
How to edit an individual timeslot
- Open the Event Manager of your timed-entry event.
- From the side menu, select Event Information, then select Timeslots.
Select the Individual Edits tab. This tab displays a calendar with all of your event dates and a list of timeslots for the selected date. Note: You can only edit future timeslots. Once a timeslot has started or is in the past, you will no longer be able to edit the ticket types in that timeslot.
- From the calendar, select the date you would like to edit.
From the list of timeslots, select the dropdown next to the timeslot you would like to edit. This will open the ticket type list for that timeslot. Note: The ticket type list only shows ticket types that are already enabled for that timeslot based on the ticket type’s settings on the Tickets page. For example, if a ticket type is set up on the Tickets page to only apply to weekend timeslots, it will only appear on the Timeslots page for weekend dates.
- Update the timeslot capacity, ticket type quantity, ticket type price, or ticket type availability as needed.
- Select Save.
How to bulk edit timeslots
Bulk Timeslot Edits let you update ticket types, prices, quantities, and overall timeslot capacity across multiple dates and timeslots.
Note: Bulk Timeslot Edits are available on Standard and Pro Plans. If your account is on a Starter Plan, go to the Bulk Edits tab to upgrade your plan and unlock this feature.
- Open the Event Manager of your timed-entry event.
- From the side menu, select Event Information, then select Timeslots.
- At the top of the page, select Bulk Edit Timeslots.
Use the Timeslots dropdown to choose which timeslots you would like to edit. If you choose a custom selection, a window will open where you can filter timeslots by date range, day of the week, and/or start time range.
Use the Tickets dropdown to choose which ticket types you would like to edit. If you choose a custom selection, a window will open where you can select one or more ticket types and filter your ticket type list.
- In the Edit Timeslots section, enter the changes you would like to apply.
- Review your changes, then select Save.
Note: Bulk edits will override existing values entered on the Tickets page and the Individual Edits tab.
After saving, you can review the changes you made in the changelog card on the Bulk Edits tab. The changelog shows a history of bulk edits made on your event, including the impact each change had on applicable limits.
The latest ticket type availability, quantity, price, and timeslot capacity will also be visible in the Individual Edits tab and in the Timeslot changes report, available from the event-level Reports page.
Timeslot capacity customization
Timeslot capacity controls the total number of tickets that can be sold for a specific timeslot.
A custom timeslot capacity will override the global timeslot capacity set on the Tickets page. You can use this to increase or decrease the number of tickets available for a specific timeslot.
To set a custom timeslot capacity:
- Open the timeslot you would like to edit.
- Enter the total number of tickets you would like to sell for that timeslot in the Timeslot capacity field.
- Select Save.
You can track changes to timeslot capacity, ticket type quantity, and ticket type price in the Timeslot changes report, available from the event-level Reports page.
Editing ticket type quantity
Ticket type quantity controls how many tickets of a specific ticket type can be sold for a timeslot.
To edit the quantity of a ticket type:
- Open the timeslot you would like to edit.
- Select the Quantity field next to the ticket type you would like to update.
- Enter the new quantity.
- Select Save.
Editing ticket type price
To edit the price of a ticket type:
- Open the timeslot you would like to edit.
- Select the Price field next to the ticket type you would like to update.
- Enter the new price.
- Select Save.
Note: You can edit the price of multiple ticket types in the same timeslot before saving. Remember to select Save for each timeslot where you make changes.
Editing ticket type availability
Ticket type availability controls whether a ticket type appears to buyers for a specific timeslot.
To disable a ticket type for a timeslot:
- Open the timeslot you would like to edit.
- Select the toggle next to the ticket type you would like to disable.
- Select Save.
Disabled ticket types will no longer appear to buyers at checkout for that timeslot.
To re-enable a ticket type for a timeslot:
- Open the timeslot you would like to edit.
- Turn the toggle next to the ticket type back on.
- Select Save.
Note: You can disable multiple ticket types in the same timeslot before saving. Remember to select Save for each timeslot where you make changes.
Frequently asked questions
What happens if I disable all ticket types for a timeslot?
If all ticket types are disabled, that timeslot will not be displayed in customer-facing checkout and will not appear in the BoxOffice app for at-the-door sales.
Does disabling a ticket type remove it from the BoxOffice app or Add an Order?
No. Disabling a ticket type only hides it from customer-facing checkout.
As long as at least one ticket type is still enabled for the timeslot, you can still sell disabled ticket types through the BoxOffice app or the Add an Order page.
Warning: If all ticket types for a timeslot are disabled, you will not be able to sell tickets for that timeslot at the door because the timeslot will not appear in BoxOffice.
Do hidden or locked ticket types show up on the Timeslots page?
Yes. Hidden and locked ticket types show up on the Timeslots page and can be enabled, disabled, or have their quantities modified up until the start of their timeslots.
You can also change them to active ticket types on the Tickets page after making changes on the Timeslots page. Your Timeslots page changes will be preserved.
Can I add or delete a timeslot from the Timeslots page?
No. The Timeslots page is used to customize ticket settings for existing timeslots.
To add, delete, or edit schedules or timeslots, go to Event Information, then select Schedules. Learn more: Manage schedules on a timed-entry event.