Customizing Tickets Per-Timeslot on a Timed-Entry Event

Note: The features mentioned in this article are only available on Timed Entry events . Features mentioned below are not available on Regular events.
Unsure of the difference? Please see here: Regular events vs. Timed-entry events

The new Timeslots page in your event manager allows you to enable and disable one, some, or all ticket types as well as adjust the quantity and price of a ticket type on a timeslot-by-timeslot level.

Total Change Limit

On each event you are currently limited to making changes to 7,500 total ticket types via the Timeslots page. Each ticket type on a particular timeslot that you edit on the Timeslots page will count against this total. However, any changes made to a ticket type on a particular timeslot only counts towards the limit once, no matter how many times you adjust the quantity, price or availability. 

Returning a timeslot to all of its original values will remove it from counting towards the total change limit.Please note that timeslots that have begun can still no longer be altered.

This article includes the following:

Editing Price Points of Ticket Types

Editing Quantity of Ticket Types

    Different Quantity Scenarios

Editing availability of Ticket Types

Frequently Asked Questions

How to Edit Ticket Type Pricing, Quantity, and Availability

For all edits:

1. Open the Event Manager of your timed entry event and go to the Timeslots tab, under the 'Event Information' menu. The Timeslots tab will show a calendar with all of your event dates, and a list of the timeslots on your selected date.
   
   Note: You are only able to edit availability and quantity for future timeslots. Once a timeslot begins, you are no longer able to edit the ticket types in that timeslot
   
   
2. From the calendar, select the date that you would like to edit. 
   
   
3. From the list of timeslots on the right, click the gear icon next to the timeslot you would like to edit. This will open the ticket type list, which displays all ticket types that are available for that timeslot.
   Note: The ticket type list will only allow you to view and toggle ticket types enabled for that timeslot on the 'Tickets' tab. Eg. If you set up a Ticket Type in the Tickets tab to only be available on weekends, it will only show in the Timeslots tab for weekend dates.

Editing Price Points of Ticket Types

To edit the price of a ticket type, select the Price field beside the ticket name you would like to change. Enter the new price for the ticket type and save.

Note:While you can edit the price of multiple ticket types at once, remember to save for each timeslot to apply those changes.

Limitations on Price Points

For events hosted outside of the United States, you are currently limited to setting 30 unique custom price points across all timeslots. A custom price point is any value set on the Timeslots page that is different from a ticket types original price. Each custom price point will count as 1 towards the limit of 30, and can be used across any number of timeslots and different ticket types.

For example, setting a custom price point of $15 and applying it to three different ticket types across five timeslots, would still only count as 1 price point.

Editing Quantity of Ticket Types

To edit the quantity of a ticket type, select the Quantity field beside the ticket name you would like to change, enter a new value, and save. The Timeslot capacity field below the Ticket name(s) will show the value, if any, that exists for your timeslots on the Tickets page.

Note: It’s important to keep in mind different scenarios that can impact how many tickets you can sell for your timeslots. For more information and example scenarios, please see the Different Quantity Scenarios section.

Editing Availability of Ticket Types

To edit the availability, click the toggle beside the ticket name you would like to disable and click the Save button. You can turn off as many tickets per timeslot at once as you like. The ticket types you turn off will no longer show as available to ticket buyers when they attempt to purchase tickets for that timeslot.

Note:While you can edit multiple ticket types at once, remember to save for each timeslot to apply those changes.

To Re-Enable the ticket type for a timeslot, simply select the timeslot from the list, turn the toggle next to the ticket type back on, and save.

Different Quantity Scenarios

It’s important to keep in mind different scenarios that can impact how many tickets you can sell for your timeslots. 

Scenario - Event with 1 ticket type
With this set-up, the lower of the Timeslot capacity and the ticket type quantity will decide when the timeslot sells out.

Consider the above scenario - an event with multiple timeslots and one ticket type called GA.

1. Ticket type quantity is less than timeslot capacity
   In the 9:00 AM - 10:00 AM timeslot, the GA ticket type has a quantity of 75 and the event has a timeslot capacity of 350. Only 75 GA tickets can be sold in this timeslot before it is sold out. Increasing the GA ticket type quantity would allow more tickets to be sold, up to the timeslot capacity of 350.
2. Ticket type quantity is more than timeslot capacity
   In the 11:00 AM - 12:00 PM timeslot, the GA ticket type quantity is 500 but the event has a capacity of 350. Only 350 GA tickets can be sold in this timeslot before it is sold out. Increasing the GA ticket type quantity above the Timeslot capacity has no effect on the number of tickets available.

In this same scenario, if you increased the Timeslot capacity field (found on the Tickets page) to 500 and changed nothing on the above page, you would be able to sell 75 tickets in the 9:00 AM timeslot and 500 tickets for the 11:00 AM timeslot before those timeslots would sell out. Any adjustment made to the timeslot capacity field will apply to all timeslots on the event. 

Scenario - Event with multiple ticket types
In a scenario where an event has multiple ticket types, the lower of the Timeslot capacity and the combined sum of the available ticket type quantities decide when the timeslot sells out.

1. Combined Ticket type quantity is less than timeslot capacity
   In the 2:00 PM - 3:00 PM timeslot, the GA ticket type has a quantity of 75, the Weekend ticket type a quantity of 120 and the event has a timeslot capacity of 350. The VIP ticket type has been turned off on this timeslot. Only 195 tickets can be sold in this timeslot before it is sold out (75 x GA + 120 x Weekend). 

Increasing either the GA or Weekend ticket type quantities or re-enabling the VIP ticket type would allow more tickets to be sold, up to the timeslot capacity of 350.

2. Combined Ticket type quantity is more than timeslot capacity
   In the 4:00 PM - 5:00 PM timeslot, the GA ticket type has a quantity of 350, the VIP ticket type a quantity of 350 and the event has a timeslot capacity of 350. The Weekend ticket type has been turned off on this timeslot. Only 350 tickets can be sold in this timeslot before it is sold out and it can be any combination of GA and/or VIP tickets. 

Increasing either the GA or VIP ticket type quantities or re-enabling the Weekend ticket type would not change the number of tickets that could be sold in this timeslot. Only updating the Timeslot capacity field (on the Tickets page) would allow more tickets to be sold, and it would update for all timeslots on this event. 

It’s important to consider any rules that you’ve applied to your ticket types (e.g. weekday vs. weekend, morning vs. afternoon, day of the week, etc.) as only the ticket types that apply to a particular timeslot should be considered in the combined ticket type quantities.

Frequently Asked Questions

What happens if I disable all ticket types for a timeslot?

If all ticket types are disabled, that timeslot will show as 'Sold Out' in the customer facing checkout, and will not appear in the BoxOffice app for at-the-door sales.

Does disabling a ticket type remove it from the BoxOffice App or Add an Order?

No. This feature only hides ticket types from the customer-facing checkout. As long as at least 1 ticket type is still enabled, you can sell all disabled ticket types in the BoxOffice App or the Add an Order page.

Warning:If all ticket types for a timeslot are disabled, then you will not be able to sell tickets for that timeslot at-the-door as it will not appear in BoxOffice. 

Do hidden or locked ticket types show up on the Timeslots page?

Yes, hidden and locked ticket types show up on the Timeslots page and can be enabled, disabled, or have their quantities modified at any point up until the start of their timeslots. You can also change them to active ticket types on the Tickets page after making changes on the Timeslots page and it will preserve your changes. This is a way to add more ticket types to an event that has already begun while controlling their release to buyers.