Attendees Report

This article is a high-level overview defining all fields included in this report.

Date Attending: Date and start time of the event the fan has tickets for.
Start Stamp Date: Start date of the event the fan is attending.
Event Start Time: Date and start time of the event the fan has tickets for.
Event Start Time Date: Start date of the event the fan is attending.
Ticket ID: Unique alphanumeric code assigned to each ticket issued by Universe. Each ticket in
an order will be assigned a unique Ticket ID.
Ticket Type: Name of the ticket type purchased.
First Name: Ticket holder’s first name.
Last Name: Ticket holder’s last name.
Email: Ticket holder’s email address.
Order Status: will only ever display paid, ended, closed, and partially_paid (no cancellations
included).

            Paid: order has been purchased, event has not ended. Universe is holding the money
            (funds are in upcoming balance) - only see this if on Universe Payments.
 
            Ended: event has ended, but 48hrs has not yet passed. Universe is holding the money
            (funds are in upcoming balance) - only see this if on Universe Payments.

            Closed: event has ended AND 48 hrs have passed. The funds have been added to the
            users available balance and can be withdrawn (if on Universe Payments). The order will                            remain in a closed state from there on.

             Closed (If processing payments via Stripe Connect): an order has been purchased. The                       funds have been sent to the event host’s connected Stripe account and can be withdrawn.                           This happens as soon as the payment is complete.
                          Note: Stripe Connect orders and tickets should always show as closed, not as paid.

            Disputed: the order has been disputed by the buyer. Dispute is not yet resolved.

           Partially paid: indicates a payment plan, or payment via an asynchronous payment method                       (such as SOFORT, iDEAL, etc.) - will transition to paid or closed.

Ticket Status: will only ever display paid, ended, closed, and partially_paid (no cancellations
included). If a ticket has been transferred or upgraded, this report will only show the person
which the ticket was successfully transferred to (not the original ticket), and if upgraded, it will
only show the upgraded ticket (not the original ticket).

            Paid: ticket has been purchased, event has not ended. Universe is holding the money (funds                      are in upcoming balance) - only see this if on Universe Payments.

            Ended: event has ended, but 48hrs has not yet passed. Universe is holding the money (funds                    are in upcoming balance) - only see this if on Universe Payments.

             Closed: event has ended AND 48 hrs have passed. The funds have been added to the users                     available balance and can be withdrawn (if on Universe Payments). The order will remain in                     a closed state from there on.

             Closed (If processing payments via Stripe Connect): a ticket has been purchased. The                          funds have been sent to the event host’s connected Stripe account and can be withdrawn.                          This happens as soon as the payment is complete.
                     Note: Stripe Connect tickets should always show as closed, not as paid.

               Upgraded: this specific ticket has been upgraded.

               Transferred: this specific ticket has been transferred.

              Partially paid: indicates a payment plan, or payment via an asynchronous payment method                        (such as SOFORT, iDEAL, etc.) - will transition to paid or closed.

Payment Processor: Name of the payment processor used. This will be Universe Payments (if
using Universe as your payment processor), Stripe Connect (if using Stripe), Offline Payment
(for any cash payments, or any other payments done through 3rd party card readers, like
Square) or Channel Partner (for any distributed commerce orders).
Payment Type: This will display details about the payment method, showing offline payments
(this can include cash payments, but can also include any payments completed through third
party card readers like Square), card payments, or any other payments done with alternate
payment methods (Paypal, Sofort, etc).
Payment Type Details: if this transaction was processed via the Add an Order page, this will
designate if it was a COMP or payment method OTHER. It will also pull in any notes added to the
transaction on Add an Order. If orders are being processed via the BoxOffice app, it will specify if with a card reader and the type of card reader used, payment via cash, and also the type of device used to
operate BoxOffice as well (IOS or Android). (examples: ios_square_reader / android_square_reader /
ios_third_party_reader / android_third_party_reader / ios_cash / android_cash).
Last 4 Digits: Last 4 digits of the card used for payment (if paid by credit/debit card).
Card Brand: Brand of the card used for payment (i.e., Visa, Mastercard).
Partially Refunded: Displays as True or False, and will tell you whether a partial amount has
been refunded. This will only display as True if the ticket has a partial refund, but is not
cancelled.
Fully Refunded: Displays as True or False, and will tell you if a refund has been issued in full.
In order for this to display False, the ticket must not be cancelled.
Do Not Sell Information: The value will display as true if a user has submitted a request
through our privacy page to not sell or share their personal information. The default value will
display as FALSE if the user has not submitted a request.
Scan Ins: Number of times the ticket was scanned in.
Manual Check Ins: Amount of times the ticket was checked in manually (using the Guest List
tab on the BoxOffice app).
Total Check Ins: Sum of Scan Ins plus Manual Check Ins.