Check-ins Report

This article is a high-level overview defining all fields included in this report.

Order ID: Unique alphanumeric code assigned to each order issued by Universe. Each ticket in
an order will be assigned a unique Ticket ID.
Ticket ID: Unique alphanumeric code assigned to each ticket issued by Universe. Each ticket in
an order will be assigned a unique Ticket ID.
First Name: Ticket holder’s first name.
Last Name: Ticket holder’s last name.
Email: Ticket holder’s email address.
Date: Date and time of the scan or manual check in using the BoxOffice app.
Action: This will display if the ticket holder was scanned in or manually checked in.
Scanning Device: This will display the name that was inputted in the BoxOffice app for the
device that was used to scan the ticket.
External: If this is a QR code issued by Universe, this will show FALSE. If the barcode has
been imported from another ticketing provider, this will show TRUE.
Ticket Provider: If 3rd party barcodes have been imported into your event, this will show the ‘source’ value inputted during the original import.
Rate Name: Name of the ticket type or add-on checked in.
Rate Type: Does this ticket have a price associated with it (Rate) or was it a free ticket (FreeRate)? If an add-on, will display as AddOnRate.
QR Code: Universe generates a QR code for each booked ticket which will be used at the event
to scan the ticket. This alphanumeric code will appear under the QR code on the confirmation
email and PDF.
Scan Data: This column will only populate if an event host is using the WRSTBND integration.
Clients can use both NFC and RFID options on the same event, however only one can be
applied per ticket type – this column can be used to identify tickets sold with these
functionalities.