Note: Tickets can only be transferred once the order has been fully paid. Orders on a payment plan are non-transferable until the balance is paid in full.
If you would like to transfer the ownership of your ticket to another person, you can do so from your Universe account. Tickets can only be transferred individually. Once a ticket has been transferred, the action cannot be undone. Any order with a transferred ticket will become non-refundable.
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To transfer a ticket:
1. Log in to your Universe account and go to your Tickets page.
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2. Locate the ticket you would like to transfer and select 'More' beside the 'View Ticket' button and then click the 'Transfer Ticket' option from the drop-down menu.
3. In the pop-up that appears, enter the first name, last name, and email of the person you are transferring the ticket to and click 'Transfer'.
4. Once you select 'Transfer', an email will be sent to the email address entered for the individual to confirm their information and claim the ticket.
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