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  2. Attending an Event

Attending an Event

Resources for buyers to purchase and manage their tickets to events.

Buy Tickets

  • How a Universe Queue Works
  • What is 3D Secure 2.0?
  • Buying a ticket on a payment plan FAQ
  • Why did my payment fail?
  • Buying tickets

Manage your tickets

  • Move orders between dates and times
  • Depreciation Notice - Universe Discover App for iOS
  • Refunds to cancelled, expired or prepaid credit cards
  • Activate your account after checking out as a guest
  • Cancel a free order
  • Generate an invoice for your order
See all 11 articles

Contact the organizer

  • Contact the event organizer

Event Specific FAQs

  • Believe! THE POLAR EXPRESS™ - FAQs
  • BALLOON MUSEUM AUSTIN - VISITOR RULES AND LIABILITY WAIVER
  • Live Odyssey - Camden Market FAQ
  • Beyond Van Gogh FAQs
  • BALLOON MUSEUM VISITOR RULES AND LIABILITY WAIVER
  • National Portrait Gallery Unframed FAQs
See all 20 articles
Universe Help Center
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