Note: The event organizer sets the refund policy and will respond to your request. If approved, the refund will be processed to your original payment method within 5 to 10 business days.
If you would like to request a refund, first check the refund policy of the event your tickets are for. The refund policy will be noted on the event display page, or by clicking the 'View Order' button on your My Tickets page.
Warning: If you choose to request a refund outside of the host's set refund policy, refunds are at the sole discretion of the host.
Tip: If your order is free, you can cancel your ticket(s) directly from your Universe account.
To request a refund:
1. Log-in to your Universe account, go to your Tickets page and locate the order you would like to request a refund for. If you do not remember your password, you can reset it here.
Note: The option to request a refund is only available for upcoming events where the host is accepting refunds. If you would like to request a refund for an event that has ended, or has a 'no refund' policy, please contact the organizer directly.
2. Click the 'More' drop-down menu beside the 'View Order' button and select 'Request Refund'
Note: Only the Buyer of the order, the owner of the ticket(s), is able to request a refund.
3. From the message modal that appears, enter any additional information, if needed, and click 'Send Message'.
The event organizer should get back to you regarding your request and has the ability to issue you a refund through Universe. When a refund is issued, the money will appear back on your account card used to make the purchase within 5–10 business days.
If you do not hear back from the event organizer regarding your refund request within 5 business days, please contact us directly. Universe is unable to issue refunds outside of the host's set refund policy, but we may be able to provide next steps.