Available for both Regular and Timed-Entry events. Not sure which event type you’re using? Learn more here: Regular events vs. Timed-entry events
When a buyer views or books a ticket to your event, the event date and time will be displayed in several places by default:
- On your event display page
- In the checkout flow
- In the confirmation email
- In reminder emails and other event-related communications
You now have more control over how this information appears, though available options vary slightly between Regular and Timed-Entry events.
How to Update the Date & Time Display Setting on Regular Events
Note: This feature is only available if you have one date on your event page. If you add multiple dates, this feature is unavailable, and your event will show the full date and time.
1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.
2. From your 'Event Manager', select the 'Event Information' tab from the menu down the left side of your screen.
3. Navigate to the 'Time and Location' tab and choose how to display the date and time from the “time displayed on ticket” dropdown. For Regular Events, you can choose to:
- Show date and time in full
- Show start time only
- Hide event time
Warning: If selected, information regarding the date and time of your event should be clearly communicated for each ticket type on your event page.
4. Don't forget to save your changes!
How to Update the Date & Time Display Setting on Timed-Entry Events
1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.
2. From your 'Event Manager', select the 'Event Information' tab from the menu down the left side of your screen.
3. Navigate to the 'Schedules' tab and choose how to display the date and time from the “time displayed on ticket” dropdown. For Timed-Entry Events, you can choose to:
- Show start and end time
-
Show start time only
4. Don't forget to save your changes!