If you’re using our tiered ticketing feature on a General Admission event, or if you have many ticket types set up on a Timed Entry event, you’ve likely encountered a common issue: once ticket types sell out, they remain visible during checkout. This can create a cluttered interface and force your fans to scroll through numerous unavailable options.
To address this, we’ve introduced a new option that allows you to automatically hide all sold-out ticket types. You'll now see a toggle labeled “Hide sold out ticket types” in your Event Manager’s Tickets page. When enabled, any sold-out ticket types will be hidden from the customer view during checkout — no need to manually update each one.