By default, a confirmation email is sent to all buyers after purchase. However, you may disable the delivery of email order confirmations to buyers and attendees.
Note: This feature only applies to regular purchases. If the ticket uses a payment plan or an async payment method, the email confirmation will always send.
Note: All other email notifications will continue to send unless the settings are disabled. For example, reminder emails. If you don't want to send a reminder email, you will also need to disable the reminder option.
To disable the sending of email confirmations to buyers & attendees:
1. Log-in to your Universe account, go to your My Events page and select the event you would like to manage.
2. From your 'Event Manager', select the 'Advanced Settings' option from the menu down the left side of your screen.
3. Scroll down the 'Email Notifications' section and locate the 'Attendee Order Emails' setting. Click the dropdown menu and select 'Don't send order emails'.
4. Save your changes.
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