Add members to your team to give other people access to your events. Set which events they have access to and specify which permissions you will give each user.
Note: Any user added to your account will not have access to your funds or have the ability to edit your payment processing preference regardless of the permissions they have.
To Add A User To Your Account:
1. Login to your Universe account and go to your Settings.
2. Click on Team from the menu along the top of the screen.
3. Click 'Add Team Member'.
4. Once you select the 'Add Team Member' button, a pop up will appear. In the pop up, enter the email address of the user you would like to add and select whether the new team member will have access to 'All Events' you create from your account or 'Select Events'. If you are giving permission to manage select events, select that option and from the list of your events that will appear, select all that apply.
If you allow a team member to create events on your behalf, this will give the user full access to all permission options by default.
If you allow a team member to create events on your behalf, this will give the user full access to all permission options by default.
Note: If you select 'All Events' this will include future events you create as well and if you choose 'Select Events', the user will only have access to those specific event. Permissions can be changed at any time.
5. You can then choose which Event Level and Account Level permissions you’d like to give the team member access to.
Event Level permissions when given allow a team member to make edits to your event, including deleting or publishing.
Users can also be given permissions to access event level reporting, view the Event and Account Dashboard with event data they have been given access to as well as adding new orders to events, carrying out refunds/canceling orders and resending orders to buyers.
Team members can also be granted access to sell and scan for your events using the BoxOffice app.
Account Level permissions options allow you to give your team members access to specific Account level reports on your account rather than event specific reporting.
Event Level permissions when given allow a team member to make edits to your event, including deleting or publishing.
Users can also be given permissions to access event level reporting, view the Event and Account Dashboard with event data they have been given access to as well as adding new orders to events, carrying out refunds/canceling orders and resending orders to buyers.
Team members can also be granted access to sell and scan for your events using the BoxOffice app.
Account Level permissions options allow you to give your team members access to specific Account level reports on your account rather than event specific reporting.
Note - Team members are not able to create Custom reports.
Additionally, you can also grant permissions for a team member to manage any Add-ons.
Additionally, you can also grant permissions for a team member to manage any Add-ons.
If the user is already on Universe (has a Universe account with the email address you used to add the user to your team), they will have access to the events with the set permissions you have granted them access to.
If the user does not have a Universe account, an invitation email will be sent to them to join Universe. When they complete their registration, they will then have access to the events with the set permissions you have granted them access to.
To learn more about Navigating as a team member, click here.