Navigating Multiple Universe Accounts as a Team Member

Universe account holders can add other members to their Team to allow them access to build events,
download reports, help with customer service, manage onsite activities, etc.
If you’re a team member who has been added to an existing account, you will have received an email
letting you know!

If you already have a Universe account, the email will let you know you’ve been added to a Team.

If you don’t have a Universe account yet, the email will let you know you’ve been added to a Team and will prompt you to sign up for a Universe account to proceed.

Building Events on Universe as a Team Member

If you’ve been given permissions to build an event as a team member, click Create Event in the top right corner.

Select if you’d like to create a regular or a timed entry event. Click the dropdown under “Create Event
as” and select the account you’d like to use to create this event. Continue adding the event details and
when you’re done, publish the event or save as a draft!

Navigating Universe as a Team Member

Once you’ve got your Universe account sorted, you can view information shared with you by the original Universe account holder. To navigate from your personal Universe account to the other account, you’ll need to click your user bubble in the top right corner of the screen > select Dashboard.

On the account level dashboard, you should see the text My Account > click the dropdown and select
the account you’d like to view.

If you want to go back to your Universe account, come back to the Dashboard > click the dropdown
again and select your own Universe account.

To view and/or edit events you’ve been granted permissions to, go to My Events > click the dropdown and select the account whose events you’d like to view or edit.

What you can see will depend on the permissions which have been granted to you. Repeat the above
process to view and/or edit Add-ons, account level Reports, and Global Discount Codes.