Change the location, date and/or time of your event

The steps to change the location, date and/or time of your event depend on whether you have issued any tickets for your event. 

To Change The Location Of Your Event: 

1. Log-in to your Universe account, go to your My Events page, and select the title of the event you would like to manage. 

2. From the side menu in your Event Manager, select Event Information and then select the Time and Location tab from the drop down menu.

3. Make any changes by editing the Address, and adding the Venue name (if applicable). Save your changes. 

Note: Once a ticket has been sold, you cannot change the timezone of an event. If the updated event location remains in the same timezone, there is no impact to the location change process. 

To Change The Date / Time Of Your Event If No Tickets Have Been Issued:

1. Log-in to your Universe account, go to your My Events page, and select the title of the event you would like to manage. 

2. From the side menu in your Event Manager, select Event Information and then select the Time and Location tab from the drop down menu.

To Change The Date / Time Of Your Event If Tickets Have Been Issued:

1. Log-in to your Universe account, go to your My Events page, and select the title of the event you would like to manage. 

2. From your Event Manager, select the Orders & Attendees option from the menu down the left side of your screen.

Note: When you change the date/time of an event, all tickets associated with this event will be updated with the new date/time details. All other details including the QR code will remain the same. Attendees will receive a new confirmation email with their updated tickets.