Change the date and/or time of your event – Universe Help Center

The steps to change the date and/or time of your event depend on whether you have issued any tickets for your event.

To Change The Date / Time Of Your Event If No Tickets Have Been Issued:

1. Log-in to your Universe account, go to your My Events page, and select the title of the event you would like to manage.

2. From the side menu in your Event Manager, select Event Information and then select the Time and Location tab from the drop down menu.

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3. Make any changes by clicking on the date/time you would like to edit.

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4. Save your changes.

To Change The Date / Time Of Your Event If Tickets Have Been Issued:

1. Log-in to your Universe account, go to your My Events page, and select the title of the event you would like to manage.

2. From your Event Manager, select the Orders & Attendees option from the menu down the left side of your screen.

3. On the Orders tab, select the event you would like to edit from the 'Next timeslot' drop down menu. If your event page only has 1 date/time on it, that will show right away.

4. Once you have selected the date you would like to edit, click the option to 'Move Timeslot

5. A pop up will appear. Enter the new date/time of your event here. Once you've entered the new date, select 'update event time' for your change to take effect.

Note: When you change the date/time of an event, all tickets associated with this event will be updated with the new date/time details. All other details including the QR code will remain the same. Attendees will receive a new confirmation email with their updated tickets.

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