Message attendees

Easily send a message to your guests directly from your Universe event page. Choose to message all attendees*, select guests, by ticket type or registration date. 

When a message is sent, the recipient will receive an email with your message and can log-in to their Universe account at any time to respond (if needed).

 Note: Tickets that were purchased using the host email address will not receive an email when using the 'Message Attendees' feature. 

* Warning:  Please note that there is currently a 1,000 recipient limit on the Message Attendee feature. Any user attempting to message more than 1,000 guests at a time will receive an error, and their messages will be unable to deliver. Please feel free to contact support@universe.com for further information. 

For additional mailing options, we also recommend integrating with MailChimp. 

To Message Guests:

1. Log-in to your Universe account, go to your 'My Events' page, and select the title of the event you would like to manage. 

2. From your event's 'Manage' page, select the 'Orders & Attendees' option from the menu down the left side of your screen.

3. Select the 'Attendees' tab then click on 'Message Attendees' tab. 

4. After clicking on the 'Message Attendees' tab, a new window will pop up allowing you to send a message to your guests: 

 Note: At this time, there is a recipient limit of 1000. When selecting "All Filtered Attendees" please be mindful of how many guests are attending your event. 

5. For events with multiple timeslots, you can select a specific timeslot with the guests you would like to message, or message attendees across all timeslots. If a specific timeslot is not selected the window will default to 'All Timeslots'.

Warning: 'All Timeslots' includes every timeslot on your event, both past and future. For long running timed-entry events with many timeslots, this can result in messaging attendees who attended your event a long time ago. 

6.  You are able to filter your guests by ticket type, registration date and approval status. 

7. Type your message in the pop-up, and click the ‘Send Message’ button.