GENERAL
Photos and videos
We encourage you to take photos of your The View from The Shard experience! Visitors are welcome to bring hand-held cameras and video equipment for their own personal, non-commercial use. Tripods and monopods are not permitted onsite. To access your photos taken by our photo team please:
- Go to www.MyMagicphotos.com and add your View Code / Scan your QR Photo Code
- Scroll down the page click +More
- Download and share your photos
*Please note that pictures will automatically be deleted from our system after 1 month of your visit. If you are still unable to access your photos or for any other enquiries, please email cs@magicmemories.com
Food and drink
Only food and drink purchased within The View from The Shard is permitted in the viewing gallery. Hot and cold drinks as well as snacks as available to purchase on Level 69 and Level 72.
Luggage and pushchairs
Certain items cannot be brought into The View from The Shard including large bags and backpacks, over the size of 22 x 15 x 8 inches (55 x 38 x 20 cm) or other large equipment. We are unable to store them whilst you are visiting our viewing platforms. Although we have no cloakroom facility for bags, folded pushchairs can be left in the designated area in the booking hall free of charge, but bags and coats cannot be left with the pushchairs.
Are your x-ray scanners safe for people that are pregnant or with pacemakers / defibrillators?
We ask guests to walk through metal detectors, which use a low-frequency electromagnetic field to look for metal items. At the low levels a metal detector emits, this exposure is considered safe for everyone, including pregnant women. These units do not use x-rays. Extensive research has been performed to identify the effects of the electro-magnetic waves used on pregnancy, medical devices (such as pacemakers) and magnetic recording media. The results of the research are that there is no indication of any adverse effect of the technology on medical devices, pregnancy or magnetic recording media. The x-ray scanners that bags and coats go through are fully enclosed and so will not affect guests in any way. These units emit the same kind of radiation as in a dental x-ray and are used only on bags, coats and other inanimate objects. A guest would have to place their hand inside the machine while the x-ray was on to be exposed to a significant level of radiation.
Are your staff first aid trained?
At The View from The Shard, we always have first aid trained staff members on site. First aid will be administered at the place of occurrence but, if the guest can be moved, then one of the offices will be used. We have wheelchairs available if required.
Charity requests
The View from The Shard’s current charity partner is Tusk, and we will be focusing on supporting them.
Contact us
If you would like to contact us with a question or concern, please send us further details via our Contact Us page.
Restaurants and bars
We have bars on Level 69 and Level 72 offering a wide range of drinks and small selection of snacks. We do not offer afternoon tea, lunch or dinner options at The View from The Shard and no tables can be reserved. If you have a query relating to the hotel or restaurants located in The Shard, please visit The Shard’s website for contact details.
London Blue Badge Guides
We offer complimentary entry for Blue Badge Guides – no booking is required – simply show your badge upon arrival. Our usual terms and conditions of entry apply.