Practical Info
š Opening Hours: Please check the [schedule]
ā³ Duration: Approx. 60ā90 minutes
š§ Age: All ages welcome! Children under the age of 15 must be accompanied by an adult.
š· Price: Starting from Ā£20 for children and Ā£24.50 for adults, free for toddlers 0ā3
āæ Accessibility: The venue is wheelchair accessible, and all 80 exhibits are across one level. For more information please check the FAQs
š Location: 248 Oxford Street, London, W1C 1DH, next to Oxford Circus
š By tube: Oxford Circus (1 min) (Victoria, Bakerloo, Central Lines), Bond Street (6 mins) (Jubilee & Elizabeth lines)
š Bus: Oxford Circus stop, served by the following buses: 3, 6, 7, 10, 12, 13, 23, 25, 55, 73, 88, 94, 98, 137, 139, 159, 189, 390, 453, C2
The Experience
What will I see at Twist Museum?
Twist is an immersive, interactive museum. The exhibits are illusions that challenge your senses ā from small scale interactive ones you can get up close and personal with, to large scale installations you can step into. Expect to learn about how you experience colour, perspective, shape, sound, heat and more.
Where is the experience located?
248 Oxford Street, London, W1C 1DH ā next to Oxford Circus.
What are your opening hours?
You can find the Twist Museum opening hours here.
Note that opening times may vary during school holidays, bank holidays and other public holidays
How long can I expect my visit to last?
It really depends on how long you like to look, listen and think! In general, you can expect your visit to last between 60 and 90 minutes once inside the exhibition space.
Will food and beverages be available on site for purchase?
We have a vending machine where you can purchase drinks and snacks. Youāre welcome to bring your own food and drink to Twist, but food is not allowed in the exhibition space.
Is there parking available?
We do not have a car park however there are several multi-storey car parks within a short walk of the venue.
Is there a dress code?
Thereās no dress code for this experience, but we recommend comfortable shoes.
Will there be merchandise for sale?
Of course! We have an onsite shop selling a range of souvenirs, games, books, illusion tricks and more.
Can I bring my pushchair to Twist?
You are welcome to bring a pushchair and leave it in the designated buggy park while you enjoy your visit. For health and safety reasons, pushchairs are not allowed in the exhibition space.
Can I host an event at Twist Museum?
If you are looking to host a private event at Twist, we would love to hear from you ā email us at events@twistmuseum.com
Tickets
Where can I get tickets?
Our official ticketing partner is Universe and Ticketmaster. Tickets are available through the Twist website, Universe, and our officially appointed Travel & Tour partners. Tickets purchased from unofficial sellers are not valid and will not be accepted for entry.
Can I purchase tickets at the door?
Our tickets are timed in the Museum to ensure thereās room for you to safely enjoy your visit. We advise that you pre-book and choose a time slot. Alternatively, you can buy a Flexi-ticket to use at any time on the day you choose or you can buy an At-the-door ticket (subject to availability), though be aware this does not guarantee immediate entry.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free up to 48 hours before the start time of your experience. It is as easy as clicking āTransfer Ticketsā in your Universe account. Please contact support@universe.com if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the āTicketsā section of your Universe Account. Please remember to sign in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in your Universe account, within the Tickets section. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact support@universe.com
Can I change the date of my ticket? Are refunds allowed?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact support@universe.com indicating your ticket ID. Refunds are not allowed under any circumstances.
Can I make a group booking?
Twist is the ideal venue for group bookings, providing the opportunity for visitors to explore and share their experiences together. Visit our ticket page for bookings of 10+.
Do you offer press passes?
If you would like a press pass, please email hazel@twistmuseum.com.
Access
Do I need to arrive at the start of my scheduled session?
Time slots are very important for keeping people safe and maintaining the best possible experience through the museum, so please leave yourself plenty of time on arrival. We recommend getting here at least 15 minutes early so that you are prepared and do not miss your time slot. If you arrive late, please note we cannot guarantee entry as this will be dependent on availability.
Can I bring animals? Are service dogs allowed?
Only service dogs are permitted. You can contact us at info@twistmuseum.com to talk to our team about what time may be best to enjoy the museum with your assistance dog.
Is the venue accessible?
Twist Museum is wheelchair accessible, apart from two exhibits that are on an incline. Entry is directly from street level with lift access. We take pride in ensuring our venue is fully accessible, with all exhibits on a single floor and serviced by lifts, facilitating an inclusive and welcoming experience for all guests.
What are the prohibited items at the experience?
Smoking and vaping is not allowed anywhere at the museum. Food is not allowed in the exhibition space.
Do you offer carer tickets?
Yes! Carers are eligible for a free carerās ticket, which is only available at the door once the relevant access documentation is presented to our box office staff (we can always guarantee carer tickets on the day with valid documentation shown). A disabled visitorās carer can be any trusted companion they wish to bring with them on their visit, this person does not need to be a licensed carer (although this ID is also accepted). The forms of access documentation we accept are listed below: ā
- DLA/PIP letter
- Access card
- Blue Badge
- CVI/BD8
- Awarding letter of attendance allowance
- Awarding letter of carerās allowance
- Carerās ID/National Carerās card
- Disabled ID
- Disabled personās freedompass/railcard
- International proof of disability
If you have a child with access needs, please purchase a āconcessionā ticket for your child in advance (it is the same price as a child ticket) ā following the showing of your childās proof of access, you will receive your carers ticket at the door If you have any accessibility questions prior to your visit you can email our customer service team at info@twistmuseum.com
How do I book a ticket for my carer?
Disabled visitors of all ages are eligible for a concession rate ticket, which can be purchased online, and is labelled āSenior (65) & Studentā. Visitors with access needs are also entitled to a free carerās ticket for their chosen companion, these are only available at the door once the relevant access documentation is presented to our box office staff (we can always guarantee carer tickets on the day with valid documentation shown). For a full list of accepted access documentation, please see the information listed under āDo You Offer Carer Tickets?ā.
Is the experience accessible for deaf/visually impaired people?
The museum is focused around optical illusions, which can be challenging for visually impaired visitors. Only one exhibit includes an audio element so the museum is almost completely accessible to deaf visitors.
Will there be strobe lights?
Some of our exhibits contain lighting that may trigger individuals with photosensitivity. For more information please contact info@twistmuseum.com.
Are there chairs available? Can I be seated during the experience/exhibition?
The museum is a walkthrough experience however we have plenty of seating in our auditorium which can usually be accessed at the start or end of your visit, subject to special events happening in the area. Please check our Whatās On section for more info.
Will restrooms be available on site?
Yes, there are restrooms at the museum. There are also baby-changing facilities for you to use in the male, female and accessible toilets.
Can I take photos or record the experience?
Absolutely ā we encourage it! Some of our exhibits set the scene for truly extraordinary photos, which you can share online with your friends (and with us) find us on Instagram, TikTok, X and Facebook.
All we ask is that you are respectful towards other guests when filming. And please donāt bring your tripod ā even when your senses arenāt being tested, itās a trip hazard.
Is there a Lost & Found?
We would recommend asking the on-site staff if they have found your belongings or you can email the customer service team at info@twistmuseum.com.
Is there a cloakroom available?
We have free lockers for anyone who would prefer to stow their bags and coats while enjoying the museum. Our lockers are big enough to store one medium-sized bag and some coats ā but we are unable to accommodate large suitcases or multiple bags. Please note that we may need to search bags for security, all items left in lockers at the ownerās own risk.
Is there an age requirement?
No ā the museum is specifically designed to ensure it is accessible, educational and fun for all ages. Our interactive and tactile museum is loved by adults and children alike, but please be aware that children under the age of 15 are not able to enter the exhibition space without an accompanying adult. Children under 3 enter for free.
Will there be an audio guide?
Unfortunately, we donāt currently offer an audio guide. We do, however, offer scheduled guided tour time slots available to book as an add-on to your ticket.
Can I bring my pushchair to Twist?
You are welcome to bring a pushchair and leave it in the designated buggy park while you enjoy your visit. For health and safety reasons, pushchairs are not allowed in the exhibition space.
Do you have a contact email for people with access needs?
Please contact our visitor experience team at info@twistmuseum.com and we will do our very best to help.
Guided Tours
How do I book my guided tour add-on?
Go to our ābook ticketsā portal, and select a date and time to attend when our guided tours are scheduled. These will appear as purple time slots. Please note, you are only able to purchase a tour ticket alongside an admission ticket. You can find all available dates with guided tours here.
Is the guided tour suitable for children?
Yes, in fact itās great for kids, however we advise that the content is enjoyed more by children aged 7+.
Why are the guided tours limited to 20 people?
Our museum has so many exciting illusions to explore, but the layout of our space means sometimes the journey is best suited to smaller groups. This is to ensure everyone on the tour has the best experience possible. If you are interested in booking tours for larger groups, please contact events@twistmuseum.com.
Can I come on a guided tour if I have access needs?
Absolutely, our museum is an accessible space and is almost fully wheelchair accessible. We have ear defenders on-site to borrow during your visit, and your guide will do everything possible to make the tour accessible for your needs. Please note, there are flashing lights inside the exhibition space, if you have any questions regarding this or other access requirements, please contact info@twistmuseum.com.
Can I bring my service animal on the guided tour?
Service animals are always welcome at Twist, please make sure they have their ID/certification with them. Please be aware that the stimulating environment inside the museum includes raised volumes and flashing lights, which can be challenging for some service animals. Please contact us at info@twistmuseum.com for further information.
Do you have a tour for d/Deaf visitors using BSL?
Weāre in the process of forming resources and facilities in our guided tour service to accommodate our d/Deaf visitors, more details will be provided on this in the future, so please watch this space!
Do you offer tours in languages other than English?
Not currently, but we are always open to requests and suggestions. Please contact info@twistmuseum.com to make an inquiry.
What do I do if I canāt attend my booking for a guided tour?
Guided tour add-on tickets are non refundable. You are able to reschedule your admission ticket 24 hours before your scheduled attendance through the SeeTickets website. If you are unable to attend your tour, please contact info@twistmuseum.com to discuss possible options, depending on availability
Can I bring my pram on the guided tour?
Unfortunately not, we have a no pram policy inside our exhibition space for fire safety reasons. But we do have a pram park that you are very welcome to use.
Health and Safety
What measures will you have in place to ensure staff and visitor safety from Covid 19?
We take your safety very seriously and have implemented the following measures:
- Staff will regularly be cleaning toilets and busy areas.
- Our museum is well-ventilated to ensure a continual flow of fresh air into the building.
What about Covid 19 - do I need to wear a face covering?
Following the most recent government guidelines on Covid-19, face coverings are not mandatory when visiting Twist. Should these guidelines change, we will update this page ASAP.