THE EXPERIENCE
WHAT CAN I EXPECT FROM BEYOND VAN GOGH?
Witness over 300 masterpieces, including instantly recognisable classics such as “The Starry Night”, “Sunflowers” and “Café Terrace at Night”, now freed from their frames. Van Gogh’s art comes to life by appearing and disappearing, flowing across multiple surfaces, and heightening the senses with their immense detail.
It has already been seen by more than seven million people across the United States and Canada. And is now taking the UK by storm, with the unmissable show being staged in various cities across the country.
WHEN SHOULD I ARRIVE?
Please try to arrive at least 15 minutes before the time indicated on your ticket to allow additional time for ticket scanning and bag checks. We are unable to guarantee entry for those who miss your selected time slot.
CAN I BRING MY BABY, AND DO THEY NEED A TICKET?
Yes, babes in arms are welcome into the exhibition, but for capacity purposes, must be booked a (free) ticket.
IS THERE SEATING AVAILABLE?
Limited seating is available during the experience and is only available on a first come first serve basis. We encourage guests to leave available seating for those with mobility limitations. If you do require further assistance with your visit, please get in touch with the venue’s customer service team at info@westpointexeter.co.uk to see how we can support you.
CAN I BRING A CAMERA?
Absolutely! Photos are welcome throughout the experience, and we encourage you to share them on social media. Please tag us on Instagram and Facebook @beyondvangoghuk or use our hashtag: #BeyondVanGoghUK
Please note, recording the event, flash photography, professional photography and professional videography is not permitted. Tripods and other professional photography equipment are also not permitted inside the experience.
IS THERE A CLOAKROOM FOR ME TO STORE MY THINGS WHILE I AM IN THE EXHIBIT?
There are no cloakroom facilities on site so please travel light.
WILL THERE BE FOOD AND BEVERAGE AVAILABLE TO PURCHASE AT THE EXHIBIT?
Yes. Drinks and snacks will be available to purchase inside Westpoint Exeter. There is a café on-site, Posh Nosh, offering a variety of dining options. Food and drinks are not permitted inside the experience, and no outside food or drinks are allowed inside the venue. Please check the Westpoint Exeter website for more information and opening hours. You can view the Posh Nosh menu here. Card/contactless payments only.
HOW DO I GET TO P&J LIVE?
Westpoint Exeter has excellent transport opportunities. For more information on getting here, please head over to the venue page here.
WILL BEYOND VAN GOGH BE OPENING IN ANY OTHER LOCATIONS?
Absolutely. Head over to our website here to find out where else you can visit Beyond Van Gogh.
HOW LONG IS THE EXPERIENCE?
The experience will last approximately one hour.
IF I MISS MY ENTRY TIME OR I AM RUNNING LATE, CAN I STILL GET IN?
Please try to arrive within 15 minutes of your booked time slot. While we will do our absolute best to accommodate those who are late, during busier periods, entry cannot be guaranteed. If you miss your selected time, we are unable to offer a refund.
ARE BUGGIES ALLOWED IN THE EXHIBITION?
Yes, buggies are permitted inside the experience, but please be mindful of others when manoeuvring within the space. Please note, there will not be any facilities for storing or parking buggies so please do not leave them unattended.
WILL THERE BE A GIFT SHOP?
Round off your visit at our gift shop where a beautiful selection of curated gifts – from framed Art Prints to souvenir Magnets will be available to purchase. Please note, the shop is cashless.
CAN I BRING BAGS INTO THE EXHIBIT?
We encourage you to leave valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibit, all bags entering or leaving the exhibit, are subject to inspection. Backpacks, suitcases and larger bags are not permitted inside the exhibit.
CAN I TOUCH THE SCREENS DURING THE SHOW?
No, we kindly ask all attendees to refrain from touching the screens during the experience.
WHAT AGES IS BEYOND VAN GOGH SUITABLE FOR?
Beyond Van Gogh is an experience that can be enjoyed by everyone. Please note, children under the age of 14 must be accompanied by an adult. Children 3 and under enter free but must have a (free) ticket booked in advance.
IS THERE ANY PARKING AVAILABLE?
Free on-site parking for over 2,000 vehicles. Accessible parking and RADAR toilets are available. There is no on-site charging for electric vehicles yet—the nearest points are at Darts Farm or Exeter Services. Click here for more information.
DO CHILDREN 3 AND UNDER REQUIRE A TICKET?
Yes, children 3 and under require proof of a (free) ticket upon entry and must be accompanied by an adult.
ACCESSIBILITY
ARE THERE FLASHING LIGHTS OR LOUD SOUNDS?
Yes, the show contains bright lights and in some parts, loud sounds that may cause discomfort for people with photosensitive epilepsy, sensitivity to loud sounds or other similar medical conditions. If you are unsure whether this will affect you, please consult with a medical professional prior to attending the show.
If you do have an issue during the show, please notify one of the exhibit staff so they can seek medical help.
IS THE SHOW WHEELCHAIR ACCESSIBLE?
Yes. Beyond Van Gogh takes place across one level accessible by Wheelchair. For more information regarding access to Westpoint Exeter, please visit the venue website here.
I HAVE A CHILD WITH AUTISM, SPD OR ADHD. WILL YOU HAVE SENSORY BAGS/ITEMS?
Beyond Van Gogh is an immersive experience that includes sounds, lighting and moving projections. While we will not have audio sensory items available for guests, we encourage parents and caregivers to bring appropriate sensory stimulants to ensure a better time for little ones who are neurodiverse. If you need any further support, or have any questions, please contact our customer service team on:
general@annerin.com
ARE THE SHOWS SUITABLE FOR THE HEARING IMPAIRED?
Beyond Van Gogh has been created for guests of all abilities and ages to enjoy. The exhibit is primarily a visual experience which is supported with written materials throughout. We do not provide interpreters; however, you are able to bring a carer free of charge to assist. Please check the venue website for more information.
CAN THE SHOW TRIGGER VERTIGO OR MOTION SICKNESS?
Yes, the moving images, sounds and lights involved in the immersive experience may cause dizziness, motion sickness or vertigo. If you are concerned that this may affect your experience, please consult with a medical professional prior to attending the show.
If you do have an issue during the show, please notify one of the exhibit staff so they can seek medical help.
DO YOU OFFER CARER TICKETS?
Yes, we offer carer tickets for patrons who require a companion to attend. The combined total cost for the patron and their companion is equivalent to the price of one full ticket. This must be selected at the time of booking before payment is made. You can book a companion ticket online during purchase.
If you are unable to book online, please contact support@universe.com
TICKETING QUESTIONS
WHAT TICKET OPTIONS ARE THERE?
- GENERAL ENTRY TICKET
Adult and child general entry tickets to Beyond Van Gogh.
- FLEXI TICKET
The Flexi ticket gives you greater flexibility allowing you to enter by 4:00 PM on your chosen day. Please note, children under three do not need to purchase a Flexi Ticket. Flexi tickets must be purchased at point of purchase and shown on entry to the exhibit.
- VIP TICKET
Our VIP tickets allows you to enter the experience at any time during the day of your chosen date. The VIP ticket also includes a queue jump and two complimentary merchandise items. Location for collection will be communicated prior to entry.
- CHILDREN 3 AND UNDER
Children three and under enter for free, but a ticket must be booked for every child in attendance for health and safety reasons.
- SENIOR, NHS & STUDENTS
Discounted entry for guests 65+, NHS workers and students. Please note, you may be asked to present relevant documentation upon entry.
- FAMILY TICKET
The perfect family day out: 1 adult & 1 child, offering a savings of £5 on regular ticket prices.
- FAMILY TICKET
The perfect family day out: 2 adults & 2 children, offering a savings of £10 on regular ticket prices.
- ADULT ONLY SESSION
Enjoy a relaxed, child-free experience at our exclusive Adults Only Sessions, held every Friday to Sunday from 4:30 PM to 6:00 PM. Perfect for those 18+ looking to unwind and explore without the little ones around!
- CAN I ADD A FLEXI-TICKET LATER?
Flexi tickets must be purchased at time of booking. They cannot be added later.
WHAT IS YOUR REFUND POLICY?
Tickets for Beyond Van Gogh are non-refundable. In some circumstances, tickets can be moved to an alternative date, however, this is dependent on the venue.
HOW WILL I GET MY TICKETS?
All tickets will be delivered via an e-ticket from the email address Tickets@Universe.com. All tickets should be received within one week of your scheduled time, if you have not received your ticket by then please contact support@universe.com
I WANT TO BOOK A LARGE GROUP. HOW DO I DO THIS?
If you would like to book a group for 10 or more, please contact our customer service team at the email below.
- general@annerin.com
DO YOU OFFER DISCOUNTS/CONCESSIONS?
We offer a discount for guests aged 65+ / NHS workers and Students. Please note, you will be asked to present relevant documentation upon arrival.
WHAT IS A YOGA TICKET?
Where possible we will offer a weekend yoga session. Enjoy a 50-minute gentle yoga practice inside the exhibit led by an instructor before it opens to public. A Yoga ticket also includes entry to the exhibit after. Please note, mats are not provided.
CAN I CHANGE MY BOOKING TO ANOTHER DATE?
If you can no longer attend your booking, you may be able to reschedule, but will be dependent on the venue’s policy. Requests are subject to availability and must be made at least 24 hours prior to the scheduled entry time on your ticket. Fees may apply. Please contact support@universe.com for more information.
CAN I BUY A TICKET AT THE DOOR?
Tickets can be purchased on the door. The Box Office will be open from 10AM – 5PM.