What is the Payout Settlement Report?
The Payout Settlement Report is a financial report that summarizes all settled transactions on your Universe account over a selected time period.
What "settled" means depends on your payment processor:
- Universe Payments: Funds that have settled to the Total Balance on your Universe account and are ready for withdrawal.
- Stripe Connect Funds that have been paid out to your connected Stripe account.
This gives you a single, consolidated view of settled ticket sales, refunds, chargebacks, rebates, and (for Universe Payments users) advances and withdrawals — so you can easily reconcile your earnings.
The report works for both Universe Payments and Stripe Connect users, with small differences in which transaction types appear depending on your payment processor setup.
Purpose
This report is designed to help you:
- Reconcile your settled earnings with what landed in your bank or Stripe account
- Track post-settlement adjustments like refunds and chargebacks
- Cross-reference all settlement activity in one place, rather than pulling from multiple reports
It's especially useful if you're running multiple events simultaneously, since settled transactions from all events appear together in a single report.
How the Report Works for Your Account Type
The report adapts based on how your account processes payments:
If you're on Universe Payments
Settled funds from ticket sales are pooled into your Universe account balance, and you withdraw funds to your bank account at your convenience. Your report will include all transaction types —withdrawals, advances, and advance repayments included—giving you a full view of your settlement activity and payouts.
If you're on Stripe Connect
Settled funds from ticket sales are paid out directly to your Stripe account — Universe does not hold your funds. Because Stripe handles payouts directly, your report will not include withdrawals, advances, or advance repayments. Instead, it reflects the settled transactions tied to your Universe account (ticket sales, refunds, chargebacks, partner payments, and rebates), which you can reconcile against the payouts you receive in Stripe.
Important: Stripe processing fees are charged by Stripe directly and deducted off-platform, so they will not appear in this report. To reconcile Stripe fees, refer to your Stripe dashboard. For more details, see Reconciling Stripe Connect payment processing fee vs Universe fee.
Available Formats
The Payout Settlement Report is available in three formats, so you can choose the level of detail that best suits your reconciliation needs:
| Format | Description | Best For |
| PDF — Summarized | A high-level summary of settled transactions grouped by transaction type, event and ticket type, formatted for easy reading and sharing. | Sharing with partners, promoters, or internal stakeholders who need a clean overview. |
| CSV — Summarized | The same summarized data as the PDF, in a spreadsheet-friendly format. | Importing summary totals into your accounting tools or for further analysis. |
| CSV — Itemized | A detailed, line-by-line breakdown of every settled transaction. | Importing itemized transactions into your accounting tools or conducting deeper analysis and reconciliation. |
You can generate any format for:
- A custom time period of your choosing
- A specific currency (if your account transacts in multiple currencies)
You can download the report at any point during the event lifecycle — before, during, or after your events. Note that only transactions that have settled within your selected time period will appear.
How to Find and Download the Report
- Log in to your Universe account at universe.com
- Click the Dashboard tab in the main menu
- Select Reports from the menu options
- Search for Payout Settlement Report
- Choose your desired report type (PDF or CSV)
- Click Download
- Choose your desired time period, currency, and format (Summarized or Itemized). If you have selected PDF only a summarized option is available.
Report Header and Columns
The report includes a header summarizing the report parameters (account name, time period, currency) along with a Starting balance and Ending balance for the selected time period.
The report is made up of the following columns:
- Transaction date — The date the transaction settled and was credited to or deducted from your Universe Total Balance or connected Stripe account. (Itemized CSV only)
- Event date / timeslot — The date and time of the event the transaction is tied to.
- Transaction Type — The category of transaction (see legend below).
- Transaction Detail — Further specifies the transaction. CostItem represents a single ticket (or add-on), while ticket represents an order, which may contain one or more tickets. CostItem (Refund) indicates a refund against a single ticket or add-on.
- Description — Describes the transaction — for example, the payment method, payout processor, or the specific ticket type or add-on name.
- Event ID — The unique identifier of the event.
- Event name — The name of the event.
- Ticket type — The ticket type associated with the transaction.
- Quantity — The total number of items in the transaction (for ticket and add-on fulfillments or refunds, this is the combined number of tickets and add-ons). Negative values indicate refunds or deductions.
- Ticket Quantity — Exclusively the number of tickets fulfilled or refunded. Add-ons are excluded from this column.
- Order ID — The unique identifier of the order. (Itemized CSV only)
- Amount — The dollar value of the transaction and its impact on your account balance. Parentheses or negative values indicate a deduction.
The summarized PDF and CSV formats group these transactions by transaction type for an at-a-glance view, while the itemized CSV provides the full line-by-line breakdown.
Transaction Type Legend
The report breaks down settled activity into the following transaction types. The Applies To column indicates whether the transaction type appears for Universe Payments users, Stripe Connect users, or both.
| Transaction Type | Definition | Applies To |
| fulfillment | A settled ticket or add-on credited to your account — your earned revenue. Refunds against a previously fulfilled ticket appear with CostItem (Refund) in the Transaction Detail column and as negative values. | Both |
| payout | For Stripe Connect users (Transaction Detail: CostItem, Description: Stripe Connect Payout): a settled payout sent directly from Universe to your connected Stripe account. For Universe Payments users (Transaction Detail: withdrawal): a withdrawal from your account balance to your bank account. | Both |
| user_deposits_reserve | A chargeback or chargeback fee deducted from your balance after a cardholder disputed a transaction through their bank. If the chargeback is later won and reversed in your favour, it appears with Chargeback (Reversal) in the Transaction Detail column and as a positive value. | Both |
| rebate_fulfillment | An auto-rebate fulfillment credited to your account. | Both |
| advance | A manual advance created on your account by Universe — funds added to your Universe balance ahead of event settlement. | Universe Payments only |
| partnership_payment | A manual partnership payment created on your account — funds added to your Universe balance. | Both |
| cost_item | Reflects an amount your account owes when you purchase tickets to your own event. Paired with a payment row showing the amount paid. | Both |
| payment | Reflects an amount your account paid when you purchase tickets to your own event. Paired with a corresponding cost_item row. | Both |