At Universe we strive to continually enhance your experience and the experience of your attendees, while adapting to a changing global market. As part of that effort we have made some changes to how our platform operates. Nothing has changed with the functionality that makes Universe great – we will continue to deliver a simple, reliable platform allowing you to distribute tickets to your events.
When did the changes happen?
International: 1 November 2019 (anywhere outside of Canada, and U.S.A.)
Canada: TBD
U.S.A.: TBD
What were the changes?
We adjusted our pricing model to stay current with industry trends. For events that went on sale on or after 1st November 2019, you will notice that the Universe service fee will have had local taxes added based on the location of your event and/or your business registration location, as applicable.
How does this affect me?
Events that went sale on or before 31 October 2019 will have remained at their original pricing.
As the Host, you can still choose whether to stick with the default setting of passing the fee to your buyers, or to absorb the fees yourself.
Passing on Universe Fees
Universe is providing a service to you. As such, if it is permitted in your location and you choose to pass the Universe fees on to the buyer, it becomes part of your sales for which you are responsible for accounting and remitting taxes to the applicable authority.
Local taxes applied to the Universe fee, in most instances, are based on the standard rate of taxes for the event location. If you determine that this rate is not appropriate for the passed on fees, then you should not use the passed on fees function. Instead you should create an additional fee to which you may choose what rate of taxes are applied. Please see the article here on how to create an additional fee.
Other Charges
As the Host you are responsible for applying local taxes to other amounts charged to buyers, including tickets, add-ons and fees.
Reporting and Remitting Local Taxes
You are responsible for reporting and remitting the local taxes collected from the buyers to the applicable taxing authority. This includes the local taxes collected on the Universe fees in cases where you have chosen to pass on the fees to the attendees.
Invoices
If you want to provide local tax invoices to buyers, please see this article for further information.
Have a question?
If you have any questions on these changes, please contact our customer success team who will be more than happy to assist getting your event setup effectively.
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