Setting up Payment Plans for your event will allow buyers to pay for their purchase in payments over time. If this feature is enabled on an event, buyers will have the option to opt in to a payment plan or pay in full right away. Please note this feature is available on a Standard plan.
Note: Payment plans can now be enabled on events transacting in GBP, and EUR, NOK, SEK, and DKK, and supports cards that require Strong Customer Authentication (SCA).
Note: Payment plans do not support purchases via alternative payment methods such as PayPal, IDEAL, Bancontact, SOFORT, GiroPay, etc.
Payment plans are set up per date on an event page and the event MUST be at least 30 days away for the payment plan to be enabled. Once you have enabled a payment plan for your event, you cannot change your payment processor between Universe Payments & Stripe.
You'll set the number of payments on the payment plan and the date of each payment, as well as the cut off date for the last day to opt in to the payment plan. Payments must have at least 7 days between them.
If ticket transfers are enabled on your event, orders on a payment plan are NON-TRANSFERABLE until the order has been paid for in full.
If a buyer opts in to a payment plan, there will be a non-refundable fee (if applicable) to do so (varies by currency). This fee is added to the first payment, and communicated to the buyer before they confirm their purchase.
Note: When using Universe Payments, the Universe Service fee will be calculated on the entire order and divided between each payment. However, when integrated with Stripe Connect, the payment plan fee and all universe service fees are applied to the first payment. Please note that there are additional Stripe Connect fees applied to all payment.
Non-refundable Payment Plan fee per currency:
USD = $15
CAD = $15
GBP = £0
EUR = €0
SEK = 125 SEK
NOK = 0 NOK
DKK = 0 DKK
Payment failures, expired cards, and payment defaults:
When opting in to a payment plan, the buyer's card will be stored and automatically charged on your set payment date(s). When the buyer's card is charged, if the payment fails, the buyer will have 10 days to pay the payment and correct the failure. They'll receive a reminder if this has not been done within 7 days. If they fail to do so, their purchase will be cancelled and the funds that have been paid will be returned to the buyer's bank account with the exception of the non-refundable payment plan fee (if applicable).
If a buyer's card is set to expire before all payments are paid, they'll receive a reminder before the payment date to update their credit card details. Failure to do, will result in a failed payment on the payment date.
Buyers can update the card on file and pay off any payment at any time.
The valid ticket with a scannable QR code will be delivered to the attendee once the final payment of the payment plan is successfully paid. If we are not able to collect all funds from the buyer, their order will be cancelled and their ticket(s) will not be valid at your event.
Payment Plans and Reporting:
Details of which orders are on payment plans can be found in your event’s Orders report.
Active, non-complete payment plans will display with an Order status “partially paid” and will transition to “paid” or “closed” once all instalments are paid in full.
Events with payment plans offered will have additional columns in the event level Orders report. These columns are “Payment plans number of payments”, “Payment plan total paid”, and “Payment plan total remaining”. See example below:
An event host, you can see who is paying via a payment plan versus order paid in full by filtering column “Payment plan number of payments” to only show those with a value. Attendees who are not paying via payment plan will have a value of 0 in these additional columns.
In the Gross sales column, the order’s full value will be displayed. This is the total value of the tickets included in the order and is not indicative of what portion of the payment plan has been paid.
In the net earnings column, the order’s full value net of any discounts and Universe service fees will be displayed.
Active, non-complete payment plans will display with an Order status as well as a Ticket status of “partially paid” and will transition to “paid” or “closed” once all instalments are paid in full.
In the Ticket sales column, the ticket’s full value will be displayed. This is the total value of the ticket and is not indicative of what portion of the payment has been paid.
In the net earnings column, the ticket’s full value net of any discounts and Universe service fees will be displayed.
Note: Each ticket purchased via payment plan will display a QR code in the QR code column of your Tickets report, however, this will not be released to the attendee prior to successful completion of the payment plan.
Set up Payment Plans for your event:
1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.
2. From your 'Event Manager', select the 'Payments & Fees' tab from the menu down the left side of your screen
3. From the additional options that appear select 'Payment Plans'.
4. To start a payment plan, select your event date you would like to start a payment plan for. Once selected, click the 'Add Payment Plan' button.
Note: Payment plans can only be started for dates that begin more than 30 days from the creation date of the plan and any date on your event page that is starting within 30 days will not show up on the list.
5. Next, configure your plan:
i) Set the number of payments: Set the number of automated payments the buyer's order will be split across. You can choose between 2, 3, 4, or 5 payments.
ii) Set the cut off date: This is the final date buyers will have the option to pay for your event with a payment plan.
iii) Set the payment dates: Set the date(s) your buyer's card will be automatically charged for an payment. These dates MUST be at least 7 days apart and the final payment MUST be at least 14 days before the start of the event. If a buyer is purchasing a ticket after one of the payment dates has passed, they'll be prompted to any payment with a payment date in the past along with their initial payment.
Note: Not all details of your plan can be changed once set.
6. Click 'Save Plan'. Saving your Payment Plan configuration will enable the Payment Plan on your listing. Once enabled, your payment plan is fully set up.
Disable an existing Payment Plan on your event:
1. From the 'Payment Plans' page, click the three dots underneath the 'Actions' column and select 'Disable' from the dropdown menu that appears.
Buying tickets on a Payment Plan:
The purchase process is the same whether paying in full at time of purchase or using a payment plan. On the checkout page, buyers will have the option 'Pay with Payment Plan'. When a buyer selects that option, they'll see the details of your plan, how many payments and payment dates, the order total, and what they'll pay in the first payment.