Shane
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Activity overview
Latest activity by Shane-
Shane created an article,
GLOW Holiday FAQ
When will tickets go on-sale? Tickets go on sale Oct 18, 2021. Please click HERE to book your tickets.How much will tickets be?Adult GA - $ 20.75Children - $ 12.75VIP - $ 75.00 Where and when is th...
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Shane created an article,
Beta: Customizing Tickets Per-Timeslot on a Timed Entry Event
Note: The features mentioned in this article are currently in Closed Beta. The new Timeslots page in your event manager allows you to enable and disable one, some, or all ticket types on a timeslot...
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Shane created an article,
Depreciation Notice: Pay-By-Invoice Payment Method
After August 31, 2021, Universe will no longer be supporting pay by invoice (PBI) as a payment method. This payment method was used by some event organizers for situations where a customer would li...
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Shane created an article,
Refunds to cancelled, expired or prepaid credit cards
Refunds on Universe can only be sent back to the original payment method used for a purchase. It is not possible for us to send a refund to a different destination (e.g., another card or bank accou...
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Shane created an article,
Veuve Clicquot Polo Classic FAQ
On Saturday October 2, 2021, the Veuve Clicquot Polo Classic returns to Los Angeles at Will Rogers State Historic Park! Please see below for answers to the most commonly asked questions about the e...
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Shane created an article,
Integrate with Audience Republic
Our Audience Republic integration allows you to sync your Universe events, ticket sales, and attendees with your Audience Republic Account. This allows Universe organizers to maintain buyer profil...
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Shane created an article,
Universe Event Manager UI Update
On Tuesday, July 6th 2021 Universe released an update to our Event Manager page. This update has changed the location of some settings on the Basic Information page, but all features will remain th...
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Shane created an article,
Use Stripe WisePad 3 With BoxOffice to Sell Tickets At-The-Door
Note: This feature is currently in Limited Closed Beta and is not available to all users. If you are interested in more information about this feature, please Contact Support. Universe supports s...
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Shane created an article,
Depreciation Notice - Manual Credit Card Entry in BoxOffice App
In a recent BoxOffice App release (iOS version 3.0.1) we have removed the ability to manually enter in a customer's credit card details to accept payments at the door. The same change will be rolle...
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Shane created an article,
Changes to dashboards for users with 10,000+ ticket sales
On May 12th 2021 we released an update that disables certain graphs and figures in user's Account, Listing, and Timeslot level dashboards for accounts with over 10,000 ticket sales. Sales numbers a...