Shane
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Articles
Recent activity by Shane-
Regular events vs. Timed-entry events
There are two options to set-up an event on Universe. Use the information below to decide which option is best suited for you. Note: If you have an event that takes place in multiple locations, you...
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Reschedule a timeslot on a timed-entry event
Note: The features mentioned in this article are only available on Timed-Entry events . Features mentioned below are not available on Regular events. Unsure of the difference? Please see here: Regu...
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Timed-Entry: Customize how ticket types apply to your schedule
Note: The features mentioned in this article are only available on Timed-Entry events . Features mentioned below are not available on Regular events. Unsure of the difference? Please see here: Regu...
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Depreciation Notice: Pay-By-Invoice Payment Method
After August 31, 2021, Universe will no longer be supporting pay by invoice (PBI) as a payment method. This payment method was used by some event organizers for situations where a customer would li...
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Depreciation Notice - Universe Discover App for iOS
Note: This notice refers only to the Universe Discover app, and not the Universe BoxOffice app for event organizers. The Universe BoxOffice app will remain available and supported on both iOS and A...
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Veuve Clicquot Polo Classic FAQ
On Saturday October 2, 2021, the Veuve Clicquot Polo Classic returns to Los Angeles at Will Rogers State Historic Park! Please see below for answers to the most commonly asked questions about the e...
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Registering as a Business Seller for UK & EU Hosts
Universe recently introduced a new feature allowing hosts operating as businesses in the UK and EU to register their accounts as 'Business Seller' accounts. This change was made to ensure complianc...
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Refunds to cancelled, expired or prepaid credit cards
Refunds on Universe can only be sent back to the original payment method used for a purchase. It is not possible for us to send a refund to a different destination (e.g., another card or bank accou...
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Integrate with Audience Republic
Our Audience Republic integration allows you to sync your Universe events, ticket sales, and attendees with your Audience Republic Account. This allows Universe organizers to maintain buyer profil...
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Changes to dashboards for users with 10,000+ ticket sales
On May 12th 2021 we released an update that disables certain graphs and figures in user's Account, Listing, and Timeslot level dashboards for accounts with over 10,000 ticket sales. Sales numbers a...