Ellen

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  • Reschedule your event

    This article includes instructions on how to reschedule your event if your new date is known as well as if your new date is not yet confirmed. Note: Different jurisdictions have different laws reg...

  • Haus of Thrones FAQ

    Where is the event located?505 Main Street Houston, Texas 77002 (Club Cairo).   What are your business hours?Monday-Friday 4pm-2am Saturday & Sunday 11am-2am   How long is Haus of Thrones open? We ...

  • Create a virtual event

    It is absolutely free to create an event page on Universe and it only takes a couple minutes to set up. You can either create an in-person event or virtual. If you would like to create an in-person...

  • Alternative ways to promote on Facebook

    Other than promoting your events on Facebook by our preset features, you may also connect our events to your Facebook by adding ticket purchase embeds yourself. You will simply need to copy and pas...

  • How fees are calculated on Universe Payments

    Universe charges a per-ticket service fee for all paid orders in our system. If you are using our payment processor, Universe Payments, to process payments for your event, a payment processing fee ...

  • Why are you charging Local Taxes on my fees?

    At Universe we strive to continually enhance your experience and the experience of your attendees, while adapting to a changing global market. As part of that effort we have made some changes to ho...

  • How to generate a service invoice

    The Universe Service Invoice is a receipt for our services and the funds involved. It provides you with a financial summary of your event, including Universe Service Fees charged. To request a serv...

  • COVID-19 (Coronavirus) - Information

    Our top priority is the safety and well-being of our buyers, hosts and employees, and we continue to actively monitor the Covid-19 situation worldwide. We strongly urge everyone to monitor local he...

  • Use Square readers with BoxOffice to sell tickets

    Currently Universe supports Square Tap and Chip Readers on iOS and Android devices. The readers cost $49 USD and can be purchased at any Apple Store.  Note: Square is currently only available in th...

  • Issue a partial refund to an order

    A partial refund can be issued at any time before your event ends. If you are issuing a refund or cancellation for an entire order, please refer to our Cancel an order and issue a refund for your e...