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Ellen

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Latest activity by Ellen
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    Ellen created an article,

    How long does it take to receive your funds using Universe Payments

    This article is intended for hosts who are processing their payments using Universe Payments. More information on the different payment processing options can be found here. For more information on...

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    Ellen created an article,

    How to generate a service invoice

    The Universe Service Invoice is a receipt for our services and the funds involved. It provides you with a financial summary of your event, including Universe Service Fees charged and is in the form...

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    Ellen created an article,

    Google Tag Manager deprecation

    As of January 1st, 2020, the Universe platform will no longer support Google Tag Manager (GTM). This will allow us to deliver on our commitment to protect consumer privacy and data security in regi...

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    Ellen created an article,

    How fees are calculated on Universe Payments

    Universe charges a per-ticket service fee for all paid orders in our system. If you are using our payment processor, Universe Payments, to process payments for your event, a payment processing fee ...

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    Ellen created an article,

    How Apple Pay works

    Buyers can use Apple Pay to pay for their tickets on Universe. This payment method is automatically enabled on all events.   Note: Apple Pay can only be used in countries and regions that are both ...

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    Ellen created an article,

    Issue a partial refund to an order

    A partial refund can be issued at any time before your event ends. If you are issuing a refund or cancellation for an entire order, please refer to our Cancel an order and issue a refund for your e...

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    Ellen created an article,

    Why are you charging VAT on my fees?

    At Universe we strive to continually enhance your experience and the experience of your attendees, while adapting to a changing global market. As part of that effort we have made some changes to ho...

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    Ellen created an article,

    Schedule your event publish date

    Once you have gone through the steps of creating an event page, you can publish your event immediately, save it as a draft, or schedule when the event will be published to go live and allow your bu...

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    Ellen created an article,

    Accepting cryptocurrencies

    Allow buyers to purchase tickets to your event using cryptocurrencies through our GloBee Integration. GloBee is a global cryptocurrency payment provider which enables merchants to accept cryptocurr...