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Joe

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Latest activity by Joe
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    Joe created an article,

    Countries where you can host a Universe event

    There are some countries which our platform cannot support at this time. As such, you will only be able to create an event listing if your event location is set to one of the supported countries, l...

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    Joe created an article,

    Don't send order confirmation email upon purchase of tickets

    By default, a confirmation email is sent to all buyers after purchase. However, you may disable the delivery of email order confirmations to buyers and attendees.  Note: This feature only applies t...

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    Joe created an article,

    What do your tickets look like?

    Ticket confirmation emails are sent automatically to your buyers after a ticket is purchased, and your buyers can also view their mobile tickets from our Universe Discover App. Here are some exampl...

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    Joe created an article,

    Create add-ons on your event listing

    The add-ons feature allows you to offer your event attendees additional items (other than tickets) to customize their event experience, and boost your event’s success and revenue.  Note: Add-ons ca...

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    Joe created an article,

    Reconciling Stripe Connect payment processing fee vs. Universe free

    Below you will find a step-by-step guide on how to reconcile a Universe order to the amount reported in your Stripe account Note: This article is intended for host's who have set up Stripe Connect ...

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    Joe created an article,

    Enable cardholder presales

    Cardholder presales allow you to restrict your sales to certain card types, allowing buyers with those credit cards to purchase tickets to your event before the general public.  Note: This feature...

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    Joe created an article,

    Enable instant checkout methods on your event

    The instant checkout feature allows your buyers to store their payment and billing information in order to speed up the checkout process. By using instant checkout, guests are able to bypass the st...

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    Joe created an article,

    Print badges for your event using conference badge

    Print badges for your attendees to wear at your event using our simple integration with Conference Badge.1. Navigate to the Conference Badge website at https://www.conferencebadge.com and click "cr...

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    Joe created an article,

    Create and manage discount codes

    Create discount codes that can apply to a single ticket type, a single event, or all events in your account. For each discount code, set the percentage off or fixed amount (per ticket), the number ...

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    Joe created an article,

    Cancel an event

    If you need to cancel your event, follow the steps outlined below to refund all buyers, cancel tickets and take down or edit your event page. What to do in the case of an event cancellation: 1. If ...