Cassie
- Total activity 141
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Activity overview
Latest activity by Cassie-
Cassie created an article,
How to check if an attendee has purchased Order Protection
Order Protection allows event attendees the opportunity to apply for a full refund if certain unforeseen circumstances occur (detailed by Booking Protect in their Terms and Conditions and they ca...
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Cassie created an article,
Ticket Transfers and Reporting
On Universe, ticket holders can transfer their ticket to another person. This is a setting which event hosts can choose to enable or disable (located in their event’s Advanced Settings section). ...
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Cassie created an article,
Tinseltown Holiday Spectacular - FAQ
General What happens at the event? Tinseltown Holiday Spectacular is a walk-thru event with over 2 million lights, immersive sculptures, a 13,000 square foot ice trail, a 4-Lane Ice Slide and...
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Cassie created an article,
Space Explorers: L'INFINI FAQ
GENERAL INFORMATION Duration: 1 hour Age requirement: 8+. Children aged 8 to 12 must be accompanied by a person aged 14 or older. PREMIUM tickets offer you an extra 10 minutes in space. You'll...
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Cassie created an article,
Regular Events - Before you go on-sale!
Before you publish your event and go live, let’s check over the following: Event Information: Is your event title and description correct? Have you set the correct Date and time for your event? ...
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Cassie created an article,
Timed Entry Events - Before you go on-sale!
Before you publish your event and go live, let’s check over the following: Event Information: Is your event title and description correct? Are all schedules and timeslots set up correctly? Once ...
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Cassie created an article,
Universe Account set up checklist
Let’s get your Universe account set up so you’re ready to ready to start building events and selling tickets in a flash! Make sure you’ve confirmed your account, as events can’t go on sale witho...
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Cassie created an article,
How to set up a Presale on Universe
Presales are a great way to reward fans for their loyalty with early access to tickets and/or discounted ticket prices. Presales can be set up with varying levels of access (ex. generic access wi...
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Cassie created an article,
Add a Marketing Opt-in on Universe
Having a Marketing opt-in is an important part of GDPR. In order to be responsible with your customer data, add a custom checkout question, so customers can let you know if they would like to hea...
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Cassie created an article,
See who has purchased tickets from the Waitlist
Event hosts can see both how many fans have signed up to their Universe event waitlistand subsequently, who purchased tickets. To see who has purchased tickets from the Universe waitlist, download ...