Note: This feature is currently in Limited Closed Beta and is not available to all users. If you are interested in more information about this feature, please Contact Support.
Universe supports selling tickets at the door of your event using the Stripe WisePad3. The WisePad terminal is a PCI-compliant battery-powered Bluetooth card reader. The handheld, mobile reader connects to iOS and Android devices. Stripe WisePad supports contactless EMV chip and tap transactions (including mobile wallets like Apple Pay and Google Pay).
To use a WisePad with BoxOffice you must enable Stripe Connect as your payment processor for your event(s) (learn more here).
The WisePad costs £49/ $79CAD. As the WisePad is still in a Beta program, you will require additional authorization before you are able to order and use the device. To request authorization, please contact Universe Support. Once authorized, Canadian users will be able to order their WisePad directly from the Stripe Terminal Dashboard. For UK users, Universe will place an order with Stripe on your behalf.
Note: The Stripe WisePad is currently only available for use in the United Kingdom and Canada. The card readers depend on your physical location, and will not work outside of your Stripe account country.
Connect the Stripe WisePad3
- Ensure the Bluetooth function of your iOS or Android device is ON before pairing. To turn on the WisePad press and release the power button. The status light turns on to indicate power.
- Log-in to BoxOffice and go to the Settings tab, select Sell and Scan Settings, select Card Readers and choose Stripe WisePad 3 from the list.
- After you have successfully selected Stripe WisePad 3, a PCI Scope Obligation form will appear. Enter the first and last name of the person who will be transacting payments using the device and tap Accept and Connect Card Reader.
- Select your desired currency. While holding your scanning device close to the WisePad tap Connect. When connected, the WisePad’s green LED will be ON and your serial number will appear in BoxOffice under the card reader selection.
Note: To successfully connect with BoxOffice you must be processing payments using Stripe Connect (learn more here).
- You are now ready to process payments through BoxOffice.
Note: To disconnect a WisePad from BoxOffice go to the Settings tab, select Sell and Scan Settings, press Card Readers and click Disconnect under Stripe WisePad 3. This option will only appear if there is already an active connection.
- After you have successfully connected the WisePad, return to the Sell tab and add a ticket to your cart. Next, tap Checkout, followed by WisePad 3 as the payment method.
2. Fill in the buyer information (optional). When the buyer is ready to pay, tap Charge.
Note: The Buyer Information fields become optional at the start time of the event/timeslot. If the email address field is left blank, buyers will not receive a copy of their tickets or receipt. The tickets/order will be attributed to the event organizer’s name and email in reports.
- Direct the buyer to insert or tap their card on the WisePad to complete the transaction.
Tip: When inserting a card, ensure that the EMV chip of the card is facing the right direction. When using a NFC card, ensure the NFC payment card is within a 4cm range of the NFC marking.
- Once payment is processed you will see an Order Confirmation page in BoxOffice where you can check in the buyer’s tickets and/or return to the Sell tab to create a new order.
Payments processed through the WisePad 3 are subject to Stripe Terminal fees. These fees differ by the country of your Stripe Account.
For Canadian users, base terminal fees are currently 2.7% + $0.05 for most cards, with an additional $0.15 per transaction for Interac debit cards. Additional fees apply for international cards and currency conversion.
For UK users base terminal fees are currently 1.4% + £0.10, with additional fees for non-european card and currency conversion.
These fees are deducted from the payment, not added to the total.
The Stripe Terminal fees will be charged to you by Stripe and not passed on as a Universe fee in our system. Custom pricing may be available through Stripe for companies with large payments volume or unique business models (For more information, please contact Stripe sales).
When selling a $100 ticket using a Canadian account, under the typical 2.7% + $0.05 Stripe Terminal fee, you will be charged $2.75 in total Stripe Terminal fees. This does not include the service fee charged by Universe, which can be either deducted from your ticket price or passed on to your buyer.
Ticket Price: $100.00
Stripe Terminal fee 2.7% : $2.70
Stripe Terminal flat fee: $0.05
Total Stripe Terminal Fees: $2.75
When selling a $100 ticket using a UK account under the typical 1.4% + £0.10 Stripe Terminal fee, you will be charged £1.50 total Stripe Terminal fees. This does not include the Service Fee charged by Universe, which is also deducted from your ticket price.
Ticket Price: £100.00
Stripe Terminal fee 1.4% : £1.40
Stripe Terminal flat fee: £0.10
Total Stripe Terminal Fees: £1.50
Find more information on how fees are calculated, here.
Tip: You can create an additional fee that is only applied to tickets sold at the door, and passed to your buyers, in order to recoup Stripe’s fees. You can learn more on how to add additional fees here.
Warning: The Stripe processing fee charged by Stripe may not exactly match the additional fees you set up.
All tickets/orders processed through the WisePad will show in your reports. In the Orders and Ticket Reports the Payment Provider column will say Card and the Provider Source Type will be ios_stripe_terminal_wisepad3 or android_stripe_terminal_wisepad3, depending on the device OS. Funds from these orders will be auto-deposited into your Stripe account and paid to your connected bank following your standard Stripe payout schedule.
The Stripe Terminal fees will be charged to you by Stripe and not passed on as a Universe fee in our system. Stripe fees will not be included in Universe reports as the fees are deducted outside of the Universe platform. Stripe’s own report offerings will include their Stripe Terminal fees. For more information see our guide on Reconciling Stripe Connect payment processing fees.
Refunds and Customer Support:
All tickets/orders processed through the WisePad will be searchable from the Orders & Attendees page of your event, and from the Guestlist tab in the BoxOffice app. If the name and email address field are left blank at the time of purchase, buyers will not receive a copy of their tickets or their receipt. Those tickets/orders will be attributed to the event organizer’s name and email. The best way to search and attribute these orders to the true buyer is searching by the last 4 digits of the credit card used at time of purchase, the date/time of the transaction, and then verifying the total cost, and ticket types purchased.
Refunds can be processed directly through BoxOffice from the Guestlist tab, or through the Orders & Attendees page of your event on Universe.com (learn more here).