Please see below answers to Frequently Asked Questions for South Facing Festival:
Where is South Facing Festival?
South Facing Festival is held at the Crystal Palace Park Bowl in Crystal Palace Park, Crystal Palace Park Road, London SE26 6UT London
How can I get to South Facing Festival?
Closest stations and bus routes are Crystal Palace (TfL Overground and National Rail), Penge West (National Rail), Gypsy Hill (National Rail) and Buses are 3, 122, 157, 202, 227, 322, 358, 363, 410, 417, N2, N63, N137, 249, 432, 450, N3
When does South Facing open?
Doors are 6.30pm on Friday and 5.30pm on Saturday & Sunday.
How old must I be to go South Facing Festival?
You need to be at least 18 years old for all dates other than The English National Opera where you need to be at least 12 years old, however if you are aged between 12 and 16 you must be accompanied by an adult of at least 18.
Picture ID should be carried.
Can I bring my dog?
Sorry, pets are not allowed.
What food is available?
Yes, there will be a great line-up of some of the UK's finest street food traders you can buy food from so please do not bring food to the site.
Can you get a drink?
Yes, there will be plenty of bars selling a wide range of alcoholic drinks including wines, spirits, craft ales and lager as well as a range of non-alcoholic drinks.
Are there seated areas?
There are no specific seated areas although ticket holders may bring a picnic style blanket should they wish to sit on the grass.
Additionally, tickets for the Max Richter and English National Opera dates are sold in zones according to their proximity to the stage which is clearly shown on our ticket page and website.
What is our accessibility policy?
There will be a wheelchair accessible viewing platform available for approximately 10 chairs plus an essential companion. If an essential companion is a requirement then this additional ticket can be arranged free of charge...you should email firstname.lastname@example.org to make arrangements and to reserve a viewing platform space in advance.
There will also be approximately 20 disabled / blue badge parking spaces which should be arranged in advance by emailing the same address. These parking spaces are approximately 300m from the entrance of the event along a flat hard surfaced path.
Please note South Facing Festival takes place in a public park and whilst most of the routes to the event within the park are on paths with hard surfaces, within the festival site itself the surface is grass and is sloped towards the lake and stage. Therefore, in wet weather the surface may become uneven and muddy.
Accessible toilets will be available throughout the event site.
Any customers who may have specific access needs should also email email@example.com for further assistance.
What is our Covid-19 Policy?
We are optimistic about the return of ‘normality’ for live events this year, but customer experience and safety remain our utmost priority, so we will prepare and plan for all eventualities. The team have worked on several Covid secure events that have run successfully through 2020 and we are bringing all the best practice from these to The South Facing series should it be necessary.
We will of course continue to review all guidance issued by The Authorities and will ensure any safety measures will be in place for the public to safely attend should they be necessary. Therefore, any Covid-19 mitigation measures will be made available at a later date and ticket holders should check the South Facing website and social channels nearer the time for further information, and should it be necessary an email will be sent with clear instructions such as whether a mask must be worn etc.
What happens if there is a fourth lockdown?
See our “Covid-19 Policy” above, and should another lockdown be in place forcing the festival to be cancelled please see our refund policy below.
What is our refund policy?
Should the festival be cancelled due to Covid-19 or any other circumstance requiring cancellation of the entire series of shows, then ticket holders will be offered either a refund, (minus any booking fees and similar charges), or the choice to retain their ticket for South Facing 2022 should the artist they hold a ticket for choose to postpone.
Should only a specific date be cancelled then ticket holders will be offered either a refund, (minus any booking fees and similar charges), or the choice to retain their ticket for South Facing 2022 should the artist choose to postpone.
Tickets are otherwise non-refundable.
Can I upgrade my ticket to a VIP ticket?
If you purchased your original tickets through Universe please contact support for more information on upgrading.
If you purchased tickets through a site other than Universe, unfortunately we are unable to assist. We are only able to assist with orders purchased through Universe.