When do tickets go onsale?
Tickets for this event go onsale at 6pm GMT / 1pm EST / 10am PST on Friday February 12th 2021.
What time does the stream start?
There are 4 streams to choose from:
Stream #1 - North America (East Coast) - 20:00 EST - Saturday March 6th
Stream #2 - West Coast North America & Central America - 20.00 PST / 22.00 CST - Saturday March 6th
Stream #3 - Australia, New Zealand & Asia - 20:00 AEDT / 22:00 NZDT / 18:00 JST & KST - Sunday March 7th
Stream #4 - Europe & UK - 21:00 CET / 20:00 GMT - Sunday March 7th
Please click HERE to book for the time you want.
Can I watch one region's stream from another region/timezone?
Yes, you can purchase a ticket for and watch any of the streams regardless of your timezone. Please note you can only watch it at the time the stream takes place in the respective region. This time will be specified on your ticket.
How many people can watch the stream, is there a chance I’ll miss out, if I don’t buy early?
No, there is no maximum capacity as to how many people can watch the stream.
Can I purchase more than one ticket at a time?
Ticket purchases are limited to 1 ticket per order. Your unique access code and details on how to connect to the stream are sent to the email address used to purchase the ticket.
Can I purchase a ticket for a friend?
Ticket purchases are limited to 1 ticket per order. In order to purchase a ticket for a friend, you will need to enter their email address in the “Buyer Information” section at checkout. This will ensure they receive the details of how to join the stream. Please be sure to double check the email address is correct
When will I receive details of how to view the stream?
Shortly after your purchase you will receive an email from email@example.com with your access link to the show. You will then be sent reminder emails on the day of the event and 1 hour before the event starts. If you can’t find your email, please check your promotion/spam folders.
Can I watch the stream on my TV?
Yes! Headliner supports connecting to your TV via HDMI, or by casting with Chromecast or Airplay. For full instructions, please see Headliner's guide to connecting to a TV
What if I am late?
Just like any live event, if you're late you could miss some of the event. Plan to join the event at the scheduled start time to ensure you don't miss any of the show.
When will I get my Meet & Greet information?
If you purchased a VIP Meet & Greet Package you'll receive an email with the subject "Madison Beer Meet & Greet" from the streaming platform once all meet and greets have sold out. The email will contain instructions on how to access the meet and greet. You will also be sent a reminder email on the day of the meet and greet which will include the access instructions. Meet and greets will happen sometime after the show. Either on March 7th or sometime during the following week. For meet and greet questions please reach out to firstname.lastname@example.org
If you purchased a Life Support CD Package, the CD will be released on 26/02/2021, and shipped afterwards to the address collected at time of purchase. For any questions regarding CD packages please contact email@example.com
Merchandise will be manufactured & distributed after the event and shipped to the address collected at the time of purchase. For any questions regarding merchandise please contact firstname.lastname@example.org. Orders may take up to 4-6 weeks to ship after the event
I purchased a Virtual Event Livestream ticket but am no longer available for the event. Can I get a refund?
Unfortunately this event is non-refundable.
Can I Record The Event?
Audio or video recording on your own device is strictly prohibited. Knowledge of such actions, including posting a video of the stream, can hurt your chances of being able to view or access virtual events in the future.
I have another question about the Streaming Site:
For frequently asked questions about streaming, visit Headliner's Help Center.
Help, I didn’t receive my access link!
Shortly after your purchase you will receive an email from email@example.com with your access link to the show. You will then be sent reminder emails on the day of the event and 1 hour before the event starts.