Enable cardholder presales

Cardholder presales allow you to restrict your sales to certain card types, allowing buyers with those credit cards to purchase tickets to your event before the general public. 

Note: This feature is only available for Standard tier hosts. To upgrade your account, contact us.

Note: A presale can be turned on/off at any time.

To enable instant cardholder presales for your listing:

1. Log-in to your Universe account, go to your My Events page and select the event you would like to manage.

2. From your Event Manager, select the Payment & Fees option from the menu down the left side of your screen. Then select Payment Methods.

3. Scroll down to 'Cardholder presales' and filter between credit card or BIN/IIN, depending on which presale, payment types, you are offering.

For credit card, you can select which one(s) you would like to turn on. To activate, click the toggle icon. You will know it is "on" when it turns blue. 

For BIN/IIN, set a start and end time for your presales and enter the acceptable BIN/IIN numbers to specific cards for your presale. You will also be required to include a 'customize banner message' for your buyers, letting them know what cards are accepted during your presale. 

Note: BIN/IIN is only available when processing payments using Universe Payments.

For Apple Pay, select the 'payment methods' tab to enable our Apple Pay presale for your events. Buyers will be able to purchase tickets to your event using Apple Pay until the presale ends.

Note: This feature is available on both Universe Payments and Stripe Connect.

 Warning: Apple Pay is Only Available on Universe.com and will Not be available on our embeddable widgets or Facebook.com. This is an Apple requirement and is out of our control. 

Note: Buyers must be on Apple Device or Safari browser with Apple Pay configured to purchase a ticket.

If a user opens checkout for an event with an Apple Pay presale enabled and they are not on Universe.com or are using a device/browser that doesn’t support Apple Pay or does not have it configured, the buyer will be made aware of what they need to do to purchase tickets.

If they open checkout and have Apply Pay configured and available, they will be able to go through the checkout flow as normal, and the only payment option available will be Apply Pay.

4. Remember to 'save' when you are finished.

Note: Your event must be approved by AMEX to qualify for the AMEX presale. Contact support@universe.com for more information.

Note: If this feature is greyed out, please click on the 'Contact us to upgrade' button and someone from Universe will be in touch shortly.