ABOUT THE EXPERIENCE
WHAT SHOULD I EXPECT FROM DISNEY/TIM BURTON’S THE NIGHTMARE BEFORE CHRISTMAS LIGHT TRAIL?
It’s a dazzling outdoor, nighttime light experience, within the historic grounds of the New York Botanical Garden. The classic holiday film comes to life with projections and sculptures, creating an exciting journey for all ages.
It’s a dazzling outdoor, nighttime light experience, within the historic grounds of the New York Botanical Garden. The classic holiday film comes to life with projections and sculptures, creating an exciting journey for all ages.
WHAT AGES ARE APPROPRIATE TO ATTEND THE EXPERIENCE?
Disney Tim Burton’s The Nightmare Before Christmas Light Trail is appropriate for all ages; however, due to the amount of walking involved it will be most enjoyed by kids ages 5 and up.
HOW LONG IS THE LIGHT TRAIL?
The Light Trail can take 45 minutes to one hour to complete. Once you enter the Light Trail, you are free to explore, following the one-way path. Once you leave the Light Trail, there is no re-entry. Be prepared for an outdoor experience, and plan your attire accordingly. Wear comfortable shoes!
HOW MUCH WALKING IS INVOLVED?
The Light Trail is experienced entirely on foot. It’s approximately a 7–10 minute walk from the ticket center to the beginning of the trail. The trail itself can take 45 minutes to 1 hour to complete. It is paved, with a few areas that are naturally uneven or sloped. Visitors are encouraged to bring their own mobility devices, as well as strollers for children.
ARE THERE PHOTO OPPORTUNITIES? / CAN I TAKE PICTURES?
The Light Trail is designed to take you closely past some of the most memorable and favorite characters and scenes from the story. The path is designed to provide ample opportunity for capturing each special moment on camera. Drones, tripods, selfie sticks, and professional photo equipment are strictly prohibited.
HOW CLOSE CAN I GET TO THE SCULPTURES?
The Light Trail is designed so that visitors can pass by each character and scene closely.
Visitors are required to follow one-way flow on the Light Trail path and are prohibited from entering the designed areas or touching the sculptures.
Visitors are required to follow one-way flow on the Light Trail path and are prohibited from entering the designed areas or touching the sculptures.
DO I NEED TO BE FAMILIAR WITH DISNEY/TIM BURTON’S THE NIGHTMARE BEFORE CHRISTMAS MOVIE TO ENJOY THE EXPERIENCE?
The Light Trail is fun for everyone, but fans of Tim Burton’s The Nightmare Before Christmas will be in Halloween Town heaven!
TICKETING
WHERE CAN I GET TICKETS?
You can purchase tickets online here. Advance reservations are strongly recommended. Tickets may be available onsite “day of” but are not guaranteed, as capacity is limited. Beware of buying tickets through unapproved third-party resellers, as they may not be authentic. If you purchased tickets through an unauthorized source, we will not be able to guarantee your entry.
I HAVE A QUESTION ABOUT MY ORDER OR ABOUT PURCHASING TICKETS; WHO CAN I TALK TO?
Do you want to change the dates for your tickets? Need a ticket confirmation email? Want to enquire about purchasing tickets in bulk? Please fill out this form, and someone from our customer service team will get back to you between the hours of 9 A.M. and 9 P.M. ET! Agents are available 7 days a week.
DOES EVERY INDIVIDUAL NEED A TICKET?
Yes, everyone over the age of 2 needs a ticket to enter
DO I NEED TO PRINT MY TICKET?
We recommend using your smartphone for ticket scanning, to reduce paper waste. Printed tickets, with an active barcode, are accepted
WHAT IS YOUR REFUND/EXCHANGE POLICY?
Tickets are nonrefundable and non-exchangeable
WHAT HAPPENS IF THE EVENT IS CANCELED?
Ticket holders will be notified if the event must be canceled due to extreme weather conditions jeopardizing the safety of the patrons, staff, and/or exhibit. Notification will provide direction on related refunds or exchanges.
WHAT IS A TIMED-ENTRY TICKET?
A Timed-Entry Ticket permits you to enter during specific times in order to alleviate overcrowding and ensure a more pleasant experience for all guests. Please plan to arrive at least 15 minutes before your ticketed entry time. Late arrivals may not be accommodated.
WHAT IS A FLEX TICKET?
A Flex Ticket allows you to start the Light Trail at any time during your selected booking day. Arrivals after the final timed-entry slot on your selected booking day may not be accommodated.
GETTING TO NYBG & THE LIGHT TRAIL WHERE IS THE EVENT LOCATED?
The event is located at the New York Botanical Garden, at 2900 Southern Boulevard in the Bronx. Whether you’re hopping on the subway, taking a short trip via the Metro-North to the Botanical Garden stop, or getting there by car, NYBG is easy to reach!
HOW DO I GET TO THE NEW YORK BOTANICAL GARDEN?
Arriving by car? Set your GPS to the Garden’s Main Entrance at 2900 Southern Boulevard.
Arriving by Metro-North Railroad? Use the Mosholu entrance, located directly across from the station. NYBG is just 20 minutes from Grand Central Terminal in Manhattan. Take the Metro-North Harlem local line to Botanical Garden Station.
Arriving by subway or bus? Take the B, D, or 4 train to Bedford Park Boulevard, or any number of local buses, to arrive at the Garden’s Mosholu Entrance.
IS THERE PARKING?
Yes, parking is $22 and available on a first-come, first served basis. Visitors are encouraged to take public transit or car service. In addition to onsite parking, Garden parking is also available at the NYBG Parking Garage (401 Bedford Park Boulevard). If you park in the garage on Bedford Park Boulevard, parking can be paid for, and validated at, any ticket window when entering or exiting the Garden.
WHERE CAN A CAB, UBER, OR OTHER CAR SERVICE DROP ME OFF/PICK ME UP?
All drop-offs and pickups must be made outside the Main Entrance located at 2900 Southern Boulevard, or across the street from the Mosholu Entrance at the Metro-North station.
WHERE DO I ENTER THE GARDEN?
Visitors arriving by car will enter the Main Gate at 2900 Southern Boulevard. Pedestrians may enter the Garden via either the Main Gate or Mosholu Gate, where the Metro-North station is located. The Garden’s East Gate is not open during this experience.
WHERE DO I CHECK IN FOR THE EXPERIENCE?
Visitors begin their journey to the Light Trail from the Visitor Center. Your ticket will be checked at three points along the way.
PLAN YOUR VISIT
DO I NEED TO ARRIVE BEFORE MY TICKETED ENTRY TIME?
Plan to arrive at NYBG at least 15 minutes before your ticketed time.
WHAT HAPPENS IF I DON’T ARRIVE AT MY TICKETED ENTRY TIME?
If you arrive early for your designated time, you are welcome to wait in the Visitor Center area. If you arrive late for your designated time, please check in with a ticketing
attendant at the Visitor Center. We will do our best to accommodate you, but we cannot guarantee it.
IS THE EXPERIENCE ACCESSIBLE?
The Light Trail is paved, but there are a few areas where the terrain is naturally uneven or sloped. Wheelchairs are not available for loan. Visitors are encouraged to bring their own mobility devices. This multisensory experience includes changes in light levels, bright colors, flashing lights, and music.
CAN I BRING A STROLLER?
Yes, visitors may bring their own strollers. Strollers are not available to rent.
WHERE ARE THE RESTROOMS?
Restrooms are located at the Visitor Center entrance and midway on the path to/from the Light Trail. There are no restrooms within the Light Trail. Visitors are strongly encouraged to visit the restrooms before entering the Light Trail.
WILL THERE BE FOOD AND BEVERAGES AVAILABLE TO PURCHASE?
Yes! Light snacks, drinks, sweet treats, and kid-friendly fare will be available. No outside food or beverages are permitted on grounds.
CAN I BRING A BAG?
Oversized bags are prohibited, and there are no bag-check facilities. NYBG Security Managers conduct intermittent bag checks at Garden entry points.
CAN I BRING MY PET?
Only service animals are allowed at the New York Botanical Garden; pets are not allowed on Garden grounds. Service animals are permitted in compliance with the Americans with Disabilities Act (ADA). Service animals are defined by the ADA as dogs that are individually trained to do work or perform tasks for people with disabilities. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
CAN I SMOKE ON GROUNDS?
There is no smoking or vaping on Garden grounds, including the parking lots.
CAN I COME IN COSTUME?
You may come dressed up for the occasion; however, costume props are not allowed. Full-face masks or covering are not permitted.
CAN I VISIT THE REST OF NYBG BEFORE THE LIGHT TRAIL?
Your Disney/Tim Burton’s The Nightmare Before Christmas Light Trail ticket provides access only to the experience footprint. The rest of the Garden is not accessible to Disney/Tim Burton’s The Nightmare Before Christmas Light Trail ticket holders. Garden admission requires a separate ticket, and the Garden closes at 6 p.m. For NYBG All-Garden Pass tickets, information, and Garden hours, please visit NYBG.org.
WHAT HAPPENS IF IT RAINS?
The Light Trail is open rain or shine. Dress for the weather.
WHAT HAPPENS IF I HAVE AN EMERGENCY OR NEED TO LEAVE MID-EXPERIENCE?
Staff are located throughout the experience and available to assist. Security personnel are also available onsite.
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