The Great Escape FAQs

About The Great Escape, Brighton

The Great Escape is the festival for new music, showcasing 500 emerging artists from all over the world in 30+ walkable venues across the city and a pop-up festival site on Brighton Beach. It’s the first place to discover your new favourite artist and see them in an intimate setting before they go on to headline major festival stages.

TGE is also attended by the music industry who are on the hunt for the next big thing. We run a conference alongside the gigs featuring insightful panels, topical debates, keynote speeches and networking opportunities in abundance.

The Alternative Escape, our Spotlight Shows, secret gigs, club nights and spontaneous collaborations all add to the festivities and make this weekend in Brighton one not to miss.

Location

Various venues, Brighton, UK

Event Dates

Wednesday 14^th May 2025 – Saturday 17^th May 2025

Delegate Pass Registration:
If you have bought delegate passes for The Great Escape this year you will be sent a registration email from us asking you to register your attending delegates within our online delegate database.

Please note: you MUST BE registered in our delegate database in order to collect your pass on site.

– The registration email will be sent to the email address used when you booked your passes.
– You DO NOT get sent a ticket in advance of the festival
– You WILL NOT need to bring the credit card that you used to make the booking once you have completed your online registration.
– If you bought multiple passes, your delegates do not need to arrive together

Once you have registered in our online database you can login to the Delegate Directory by CLICKING HERE. Within the directory you can edit your own profile as well as view and contact other delegates.

If you have not received registration info, please email delegate@greatescapefestival.com with your booking confirmation number so we can assist you.

Event Pass Collection

Collecting Festival Wristbands:

Head on down to wristband exchange, situated on Jubilee Street, from Wednesday 14th May to exchange your 3 day ticket for your wristband. Day tickets can be exchanged only on the day that your ticket is valid for. Thursday tickets however can be exchanged on Wednesday 14th May

If you have not received your festival e-tickets in your inbox or online ticket agent account two weeks prior to the festival please check in with the ticket agent that you purchased with to check on your ticket status.

For ticket collections and queries, please head straight to the Box Office, which will be situated next to Wristband Exchange on Jubilee Street. You do not need to print out electronic tickets. These tickets can be shown at wristband exchange on your phone, just have them ready to scan on your arrival.

Once you have received your tickets you will just need to bring them along to wristband exchange between the opening times, which will be confirmed closer to the event.

Please note, all festival goers must be present at Wristband Exchange to collect their wristbands.

Collecting a Delegate Pass:

The TGE Conference location (TBC) is also where you will pick up your delegate pass.

The desk where you can pick up your pass is open during show days (2025 opening hours TBC):

Please note, the busiest times to collect your pass are from 10am-7pm on Thursday 15^th May. Beat the queues by picking up your pass on Wednesday 14^th May.

Please bring with you photo ID to collect your pass. You WILL NOT be able to collect your pass without photographic ID.

Only you can collect your delegates pass – they cannot be collected on your behalf and are non-transferable.

Download the TGE app to view the conference and festival schedules.

Age Policy:

This event is 18 and over. Any ticket holder unable to present valid identification indicating that they are at least 18 years of age will not be admitted to this event, and will not be eligible for a refund.

You may be required to present valid identification upon collecting your wristband, at the entrances to venues and at bars.

There are a limited number of events taking place at venues within The Great Escape which are open to customers aged 14 years and upwards, these being Spotlight shows. You must check the specific age restrictions for these shows in advance of Ticket purchase.

Terms and Conditions:
https://greatescapefestival.com/terms-conditions/

Refunds:

Tickets are non-refundable.

Refunds are only considered if the Event is
(i) cancelled in full and not rescheduled (if the Event is partially cancelled your refund will be a proportionate partial refund) or
(ii) materially altered which is a change (other than a rescheduling) which, in Our opinion, makes the Event materially different to the Event that ticket purchasers, taken generally, could reasonably expect. The following are not deemed to be ‘material alterations’: changes to the Event line-up; adverse weather conditions; changes to individual band members; curtailment of the Event where the majority of the Event is performed; and delays to starting a performance or the Event.

Refunds must be requested from the point of purchase, no later than three months after the Event.

Refunds of any booking fees per ticket or per order fees are subject to the terms and conditions of the point of sale.

Personal arrangements relating to the Event including, but not limited to, travel, subsistence and accommodation are at your own risk and We shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.  

Switching Ticket Types

If a customer would like to ‘switch’ their purchased ticket for different ticket to attend the Festival or Conference, they are welcome to do so if the new ticket is of equal or higher value to their originally purchased ticket. They will need to provide both order reference numbers to receive a refund for their original ticket order.

Accessibility Information:

Accessible facilities are available – For more information please contact us via email at info@greatescapefestival.com with the subject ‘Accessibility request.’

Health and safety:

Fires and the burning of any materials is not permitted anywhere on the Event site.

Smoking (including e-cigarettes and/or vaping) is not permitted in enclosed public spaces or buildings including arena big tops.

Excessive exposure to loud music may cause damage to your hearing.

Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.

All those attending the Event do so at their own risk.

Full list of contact info:
https://greatescapefestival.com/info/contact/