Can I buy tickets on the day?
We strongly advise for tickets to be bought in advance to avoid any disappointment. However, customers will be able to purchase tickets, digitally, upon arrival (capacity dependant) using a QR code that requires a smartphone. Unfortunately, ticket sales can’t be purchased with cash or card on site.
Is this an indoor event?
Yes, HWCE is an Indoor event. There will be some food and beverage opportunities external to the main event space.
How long does the experience last?
On average it will take you 1.5 to 2 hours to enjoy the full Hot Wheels City Experience. However, this depends completely on you and how long you would like to enjoy it for.
Is there food and drink available?
Yes, there will be a selection of food and beverage options external to the main event space.
Is the event cashless?
The event is fully cashless so you will need to bring your bank card or contactless device. All types of contactless cards or devices are accepted within the event space and retail outlet.
How to get to B.E.C Arena, Manchester:
- Tram Stop: Parkway, approx. 10 min walk from B.E.C.
- Bus: Parkway – Metrolink Park and Ride to Manchester City Centre approx. 10min walk from B.E.C.
- Other unaffiliated parking options are available nearby.
Parking options:
There will be a limited number of car parking spaces available on site. These can be pre-booked at the point of ticket purchase (Max 2 hour stay).
Please note only 1 space can be reserved per booking.
Situated 2 minutes from Junction 9 on the M60, Post Code: M17 1SN.
Are there any age restrictions?
No, this is an all-ages event. Infants ages 0-18 months do not require a ticket.There is a discounted ticket price for under 13’s. Anyone under the age of 14 must be accompanied by an adult over the age of 18.
Do you offer free companion tickets for accessibility customers?
Yes, we do. The companion ticket can be selected during the booking process, in the "Choose Your Add-On" section of the checkout stage. Please only book if you are accompanying another paying guest with access needs, which will be verified on arrival. Admission will not be granted without an accompanying paying guest with access needs
Can I bring a pram/buggy inside?
Yes, HWCE can accommodate pushchairs and buggies throughout the event space.
Are mobility wheelchairs allowed inside?
Yes, HWCE is fully wheelchair accessible.
Is it suitable if you suffer with epilepsy?
No Strobe or moving LX are used throughout the event, however some areas will include fast paced videos; we advise customers to take their own pre-cautions.
What facilities does the event space have?
The event space has disabled access bathrooms and baby changing facilities; all floor is flat with wheelchair accessible ramps.
What is an ‘anytime entry’ ticket?
This ticket allows you to arrive at any time on your chosen day. Last entry is 7pm.
What is a ‘VIP’ ticket?
A VIP ticket includes: - Any time entry included (arrive at any time on your chosen day. Last entry 7pm) - Fast track entry - Free family photo - VIP Lanyard - Hot Wheels™ City Experience Keyring - 10% off store with VIP lanyard
Can I change my booking?
You can swap your whole order to dates and times that have capacity up until 1 day before the order’s start time. You can do so my logging into your Universe account and selecting ‘My tickets’ and then ‘Change date’.