General
What happens at the event?
A fun, family-friendly Halloween adventure featuring immersive worlds, live characters, food and trick-or-treating. Coming to Leu Gardens this fall!
Gather the entire family and enter into exciting immersive worlds throughout Orlando’s Leu Gardens.
- Meet a dancing bridge-troll.
- Explore a neon-light maze.
- Walk through a garden of sunflowers.
- Climb up a giant hay-pyramid.
- Journey through a ghost-pirate ship.
- Celebrate Dia de Muertos.
- and so much more
all while visiting trick-or-treat stations along the way!
Where is the event located?
Leu Gardens - 1920 North Forest Ave Orlando, FL 32803
When does the event occur?
The event occurs on select dates from September 29th, 2023 - October 31st, 2023
Does the event happen in an indoor or outdoor venue?
The event will be held in an outdoor venue.
Where can I learn more about the event/event organizers?
Will there be food or beverage available for purchase?
Yes, there will be food and beverage options available for purchase at the event. NO CASH SALES. No outside food or beverage is permitted at the venue.
Will there be merchandise available for purchase?
Yes, there will be merchandise available for purchase at the event.
Is the event kid friendly?
Yes! Happy Frights is recommended for guests of all ages.
Are pets allowed?
Unfortunately, pets are not allowed at Happy Frights. Designated service animals are allowed. Service animal means an animal that is trained to do work or perform tasks for, and to assist, an individual with a disability. All other animals, including emotional support, comfort or companion animals, are not considered service animals. Service animals should remain on a leash or in a harness and under the control of the owner at all times.
What time should I arrive?
Please arrive at the venue 15 minutes prior to your scheduled start time. If you are parking offsite, please give yourself an additional 15 minutes to park and ride the shuttle to the venue. This is to ensure you have enough time to check-in before entering the experience.
What happens if I arrive late?
Unfortunately, we cannot guarantee entry for late arrivals. Please arrive with plenty of time to park and check in for the event. Refunds will not be granted for late arrivals.
Will restrooms be available on site?
Yes.
What if it rains?
Happy Frights will take place rain or shine except in the case of extreme weather conditions. Please check current weather conditions prior to your visit and dress appropriately. If conditions force a cancellation of the event, ticket-holders will be notified via email the day of their event along with directions for rescheduling. Reschedules are prohibited if a guest decides not to attend the event due to the weather if the event remains open.
What should I wear?
Please dress appropriately and according to the weather. The event takes place at an outdoor botanical garden, where the ground and pathways are narrow or uneven in some places. We strongly recommend you are outfitted for light outdoor activity. We recommend comfortable walking shoes as some of the displays may be off the walking path.
Tickets
How much are tickets?
General Admission (Ages 3+): $25.00 plus fees
On-Site Parking Pass (Park at Leu Gardens): $15.00 plus fees
There is a group rate discount of 10% off of tickets for groups with 10 or more guests. These tickets will need to be purchased all together to receive the discount. Minimum purchase of 10 tickets required to receive a discount.
Can I get a refund?
No, tickets are non-refundable. All sales are final.
Can I move my tickets to another date?
Yes, you can move your tickets to another date with 24 hours advance notice. Requests to reschedule made less than 24 hours in advance will not be granted. To make a request, please fill out the support form HERE..
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to another person by sending them your tickets.
Can I buy my ticket at the door?
No. Tickets are only available for purchase online.
Do I need to print my tickets?
No, we’ll scan your tickets from your device.
Parking & Transportation
Is parking available?
On site parking is available at Leu Gardens for a fee. You must purchase an on-site parking pass to park on-site at Leu Gardens. Parking passes must be purchased in advance and will not be available for purchase at the event. On-site parking is limited.
Free off-site parking will be available at the Audubon Park School located at 1500 Falcon Dr, Orlando, FL 32803. A complimentary shuttle service will transport guests to and from Leu Gardens. Please arrive early enough to ensure you have plenty of time to park and take the shuttle service to Leu Gardens.
Parking in the surrounding neighborhoods is prohibited. Parking anywhere that’s not designated on-site or off-site parking could result in being towed.
Accessible Parking: There are a limited amount of on-site complimentary accessibility parking spaces that will be provided on a first come first serve basis for vehicles with valid disability parking permits.
Is there a Lyft/Uber drop off location?
The drop off/pick up location will be in front of the Welcome Center at Leu Gardens.
Health & Safety
What are your health & safety guidelines?
Happy Frights is a nighttime walking experience through Leu Gardens, a dimly lighted, large natural environment that is at times unpaved and includes steps at certain points; and not normally lighted at night. Attendees are urged to wear proper footwear and remain attentive of the ground conditions and their surroundings at all times as they enjoy their walk through the gardens. Guests are encouraged to use flashlights (e.g., mobile phone flashlights or handheld flashlights) while experiencing Happy Frights for wayfinding, if needed. If you have any concerns or need assistance at any time, please speak to a nearby staff person.
What are your COVID safety protocols?
Please do not attend if you have COVID or are experiencing COVID symptoms. Masks and proof of vaccination will not be required to attend.
Is this event ADA accessible?
Leu Gardens is an accessible facility. However, please be advised that there may be areas of the event in unpaved and/or grassy areas, as well as various ramps throughout the event path. Complimentary wheelchairs are available in the Leu Gardens Welcome Center on a first-come, first-serve basis. Wheelchairs cannot be reserved.
Accessible Parking: There are a limited amount of on-site complimentary accessibility parking spaces that will be provided on a first come first serve basis for vehicles with valid disability parking permits.
I am unwell and unable to attend - can I move my ticket to another date or obtain a refund?
If you are unable to attend the event for any reason, you will not be able to obtain a refund. In order to move your ticket to another date, please submit a customer support form HERE. Requests to change your ticket to another date must be made 24 hours in advance of your originally scheduled time.
Will there be strobe lights?
The event will feature many strong lighting effects, some of which may flicker or strobe.
Contact Us
Who can I contact about partnerships?
I have a question that was not addressed.
If you have any further questions, please complete the customer support form HERE or email support@universe.com.
Comments
0 comments
Article is closed for comments.